Crisp unifies live chat, email, and helpdesk conversations into one AI-powered shared inbox; compare its free plan and 2026 pricing tiers here.
Crisp is a customer messaging platform founded in 2015 by Baptiste Jamin and Valerian Saliou, headquartered in Nantes, France. What began as a website live chat widget has grown into a full customer support suite combining live chat, shared email, contact forms, AI chatbot automation, and a knowledge base into one shared team inbox.
The platform is built around a per-workspace pricing model rather than per-agent licensing, which lets teams add support agents without linearly increasing their subscription cost, distinguishing it from many competing helpdesk tools.
The core widget offers real-time live chat with automatic browser-language detection and localization in 60-plus languages, plus LiveTranslate, a real-time conversation translation feature covering 50-plus languages.
The shared inbox unifies live chat, email, and other channels for support teams, with private internal notes, canned response shortcuts, and routing and assignment rules to distribute conversations.
AI features include an omnichannel AI chatbot and AI-assisted reply drafting, powered by a monthly AI credit allotment that scales with the pricing tier.
Additional tools include a workflow automation builder, a customer-facing knowledge base, a lightweight CRM for customer data, and a ticketing system on higher tiers.
Crisp offers a permanent Free plan with 2 agent seats and core chat, inbox, and mobile app functionality. Paid plans are priced per workspace rather than per agent: Mini at $45/month (4 seats), Essentials at $95/month (10 seats), and Plus at $295/month (20-plus seats), each unlocking more automation, AI credits, and integrations.
Enterprise pricing is custom and adds dedicated onboarding, personalized SLAs, and team training. All paid plans include a 14-day free trial, and each tier bundles a monthly allotment of AI credits for chatbot and AI-reply features.
Yes. Crisp's Free plan includes 2 agent seats, the core chat widget, a shared inbox, mobile apps, and e-commerce integrations at no cost, with no time limit.
Crisp is priced per workspace rather than strictly per agent. Each tier includes a set number of agent seats (for example, 10 on Essentials), so adding agents within that limit doesn't increase the price.
The Crisp chat widget is localized in 60-plus languages with automatic browser-based language detection, and its LiveTranslate feature can translate live conversations across 50-plus languages.
Crisp was founded in 2015 by Baptiste Jamin and Valerian Saliou and is headquartered in Nantes, France.
Yes, all of Crisp's paid plans (Mini, Essentials, Plus) include a 14-day free trial with full feature access.