Userscom is support software with live chat, AI tickets and refunds via Stripe and Paddle from the ticket. Free plan, paid plans from $20/month.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Userscom is customer support software that combines live chat, email ticketing, a shared team inbox and AI ticket handling. Its main idea is that billing and account actions happen inside the ticket, so an agent does not have to switch between the helpdesk, the Stripe Dashboard, the Paddle vendor panel and an internal admin app.
The company aims the product at indie hackers, bootstrappers and small SaaS teams, and compares it with Intercom, Zendesk, Tawk.to and Crisp. It offers a free plan and paid plans from $20 per month with flat pricing, and it states that it leaves out campaigns, product tours and a chatbot builder.
A team pastes one script tag into its site, and the chat widget appears. Conversations from chat and email become tickets. Optionally, developers call Userscom.identify() with attributes such as email, plan and company, which then appear in the ticket sidebar so the agent knows who they are talking to.
AI sorts new tickets into tabs such as Billing, Technical or Feedback before the agent opens the queue, and it can draft a reply for review. From the sidebar, the agent can open the payment panel to refund or cancel, or run a Custom Action against the team's own API.
The billing panel supports Stripe, Paddle Billing and Paddle Classic. Agents look up a customer by email, see subscriptions, charges and transactions, issue refunds and cancel subscriptions. Custom Actions extend this to a team's own endpoints, such as password resets, credit top-ups, account unlocks and internal webhooks.
Pulse lists identified customers who are online, with their page, plan, location and last event, and starts a chat or optional personal email. Email-first support lets agents reply from Gmail or Outlook. A Resend integration sends replies from the team's own verified domain, with fallback if a send fails.
Userscom is customer support software that combines live chat, email ticketing, a shared team inbox and AI ticket organisation. It also lets agents refund charges and cancel subscriptions in Stripe and Paddle directly from the ticket. It is aimed at indie hackers and small SaaS teams.
Userscom has a free plan at $0, Starter at $20/month, Advance at $40/month and Pro at $75/month. Plans use flat pricing with fixed team-member limits instead of per-seat fees. Annual billing is listed as coming soon.
Yes to both. The Free plan has no time limit and includes 20 conversations per month, 1 team member, 1 AI-organised tab and the live chat widget. All paid plans include a 14-day free trial, and no credit card is required to start.
Yes. It integrates with Stripe, Paddle Billing and Paddle Classic, and any combination can be connected. Agents can look up customers by email, view subscriptions and charges, issue refunds and cancel subscriptions from the ticket. The Paddle integration is included on all paid plans but not on Free.
Custom Actions let a team call its own platform APIs from the ticket sidebar, for example to send password reset emails, reset AI credits or unlock accounts. They are available on paid plans, with 2 on Starter, 6 on Advance and 20 on Pro.
Pulse is a live list of identified customers showing who is online, what page they are on, their plan and recent events. Agents can start a chat with them, and optionally send an email. It is included on Advance and Pro, and it only lists users identified with Userscom.identify().
Userscom is best suited to indie hackers, bootstrappers and small SaaS teams that bill through Stripe or Paddle and want a lightweight helpdesk with flat pricing. Larger teams that need marketing campaigns or a chatbot builder should look at other tools.
Yes. By connecting a Resend API key and a verified From address, replies go out from an address such as support@yourcompany.com. Customer replies still land on the same Userscom ticket. If a send fails, the message falls back to Userscom's own sender.