Desku is an AI helpdesk and live chat tool with a no-code chatbot. Free plan available, paid plans from $39/month. See features, pricing and integrations.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Desku (also written Desku.io) is customer service software that brings live chat, email and social messages into one shared inbox. The company describes it as an AI helpdesk and chatbot platform built for small businesses, startups, SaaS teams and ecommerce brands, and says it needs no coding.
The product comes from the team behind Hosted.com, which has run support for thousands of small businesses. Desku states its aim is to give smaller teams the AI tools larger vendors offer, without enterprise pricing or complex setup.
Customers reach a business through a website chat widget, email, WhatsApp, Instagram, Facebook or other connected channels. Every message lands in the shared inbox, where agents can assign, tag, prioritize and route it with rules, add internal notes and mention colleagues.
A chatbot built in the no-code editor can answer first. It can be trained on a knowledge base, FAQs or product data, and it hands off to a human when needed. When a store is connected, order and customer details appear next to the conversation.
The inbox covers canned responses, round-robin routing, working hours, conversation transcripts, a customer portal and mobile apps for iOS and Android. The chat widget supports typing indicators, proactive messages, live translation and optional white labeling.
On the AI side, Eva AI drafts replies and an optional Copilot add-on assists agents. Analytics track ticket volume, response times, sentiment and agent performance, while higher plans add CSAT, visitor journey tracking, SLA, webhook access and ticket collision.
Desku (Desku.io) is an AI-powered helpdesk and live chat platform that unifies email, chat and social messages in one inbox. It includes a no-code chatbot builder, ticketing, automation and analytics, and targets small businesses, startups, SaaS and ecommerce teams.
Desku has a free plan at $0 and paid plans at $39/month (Growth), $79/month (Advance) and $179/month (Business). Annual billing includes two months free. Add-ons such as Eva AI Tokens ($59/month) and Copilot ($29 per seat/month) cost extra.
Yes, both. The free plan lasts forever, needs no credit card and includes 2 agents and 200 customer profiles. Paid plans have a 14-day free trial, but a credit card is required and verified at signup, and billing starts after the trial.
Desku connects to Shopify, WooCommerce, Ecwid, Shopline and Magento, plus WhatsApp Business, Instagram, Facebook Messenger, Telegram, Slack, Aircall, Zapier, WordPress, Chargebee and Pabbly Connect. HubSpot and Pipedrive are listed as coming soon.
Yes. The no-code builder uses drag-and-drop conversational flows and can be trained on a knowledge base, FAQs or product data. Desku says the bot can automate up to 70% of conversations and can run on chat, social and WhatsApp.
Desku is built mainly for small businesses, startups, SaaS and ecommerce teams. Its free plan, public pricing, no-code setup and plans for up to 25 agents suit small teams, though the site also says it scales to a 75-agent team.
According to its About page, Desku.io was brought into the Hosted.com family by the team behind Hosted.com, which runs customer support for small businesses. The site says Desku is hosted by Hosted.com. A founding year or headquarters is not stated.
Yes. Desku manages WhatsApp Business, Instagram (DMs, comments, story mentions) and Facebook Messenger conversations in its shared inbox. On the pricing page, WhatsApp and Telegram are listed on the Business plan, and Advance includes one Facebook page and one Instagram account.