HelpDesk.com unifies email, chat, Messenger, and SMS into one AI-powered ticketing inbox. Automate workflows and collaborate with your team. Free 14-day trial.
HelpDesk.com is a ticketing and customer support platform built for teams that need to manage support requests across multiple channels from one place. It combines email, website live chat, Messenger, and SMS into a single shared inbox, and adds AI-powered features such as reply suggestions, ticket and chat summaries, auto-tagging, and language detection to speed up agent responses.
The platform includes automation tools for routing, assignment, and follow-ups, along with team collaboration features like private notes, collision detection, and team mentions. It integrates with tools such as Shopify, Salesforce, HubSpot, WordPress, and Webflow, and provides reporting and performance dashboards for tracking support team output.
HelpDesk.com targets small businesses, SaaS companies, IT departments, and enterprise organizations across industries like retail, ecommerce, HR, and sales. Enterprise plans add multiple-brand support, SSO, audit logs, white-label widgets, and SOC 2 Type 2 / HIPAA compliance.