JivoChat review: omnichannel live chat, WhatsApp, Telegram and CRM in one inbox. See 2026 pricing tiers, real features, pros, cons and the best alternatives.
JivoChat began in 2012 as JivoSite, a website live chat widget built to help small online businesses talk to visitors in real time. Founder Timur Valishev grew it into a broader omnichannel messenger that now pulls together website chat, WhatsApp, Telegram, Instagram, Facebook Messenger, Viber, email and phone calls into one inbox, so a support or sales team never has to jump between separate apps to answer a customer.
The company was acquired by Russian banking group Sberbank in 2021 and now operates with a large team based in Vitoria, Brazil, reflecting its strong adoption among Latin American online retailers alongside its original user base. JivoChat reports over 180,000 active business customers and ships desktop, mobile and browser apps that stay synced in real time.
JivoChat is aimed squarely at small and mid-sized businesses that want proactive, affordable live chat rather than a full enterprise help-desk suite, competing with tools like Tidio, Tawk.to, LiveChat and Intercom on price and ease of setup.
At its core, JivoChat is a website chat widget paired with a shared team inbox: agents see real-time visitor activity, can trigger proactive invitations, and can hand off conversations between departments. A built-in lightweight CRM keeps lead and conversation history attached to each contact, and canned responses plus an automatic assistant with ready-made answers speed up repetitive replies.
Beyond the chat widget, JivoChat layers on multichannel messaging (WhatsApp, Telegram, Instagram, Facebook, Viber), a callback widget, offline contact forms, chatbot building tools, and an optional AI Agent add-on that can auto-answer common customer questions. Higher tiers add a Telephony Plus click-to-call module, video calls, chat routing across departments, a Chat API, and a mobile SDK for embedding chat directly into native iOS/Android apps.
Because everything ships as one connected platform with native desktop, mobile and browser apps, teams can staff a single queue that spans channels rather than juggling separate WhatsApp Business, Instagram DM, and email tools.
JivoChat uses a freemium, per-agent-per-month pricing model. The Free plan covers up to 5 agents with website chat, callback, offline forms and basic social integrations. Paid plans are billed per agent (discounted on annual billing): Basic (~$28/agent/month) adds proactive invitations, visitor monitoring and CRM for up to 2 agents; Professional (~$42/agent/month) unlocks WhatsApp, chatbots and voice messages for up to 100 agents; and Enterprise (~$56/agent/month) adds the mobile SDK, chat routing, video calls and Chat API with unlimited agents.
Several capabilities are sold as optional add-on modules rather than bundled into a tier, including the WhatsApp connector, the AI Assistant, Telephony Plus, and video calls, each priced separately per agent. A 14-day free trial is available on paid plans, letting teams test premium features like automation and multichannel routing before committing to a subscription.
Yes. JivoChat offers a permanent Free plan for up to 5 agents with website chat, callback, offline forms and core social integrations. Paid plans starting around $28/agent/month add automation, CRM and multichannel messaging.
Yes, WhatsApp is available as an integration on the Professional plan and above, delivered through a paid connector (Twilio or similar) rather than a free native integration.
JivoChat was founded by Timur Valishev in 2012 and was acquired by Russian banking group Sberbank in June 2021.
Yes, JivoChat provides native iOS and Android apps in addition to desktop apps for Windows and macOS, all synced in real time.
The AI Agent is an optional paid add-on that automatically answers common customer questions using JivoChat's chatbot and AI tooling, reducing the load on human agents.
Common alternatives include Tidio, Tawk.to, LiveChat, Intercom and Zendesk Chat, which compete on similar live chat and multichannel features at varying price points.