Chatra combines live chat, chatbots, email and social messaging. Free plan available; paid plans from €25 per agent per month billed yearly.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Chatra is a multichannel customer messaging platform that combines website live chat, chatbots, email and social messaging in one dashboard. The homepage says more than 45,000 businesses and online stores use it, and describes it as built for businesses big and small. Chatra is now a Brevo company.
Visitors can chat in real time while agents are online. When nobody is available, the widget switches to a messenger mode so people can leave messages and get a reply later. Teams use it to answer questions, solve problems and help shoppers complete purchases.
Setup starts with placing the Chatra widget code on a website. The code is found in the Chat Widget section of the operator dashboard, and the help center has installation guides for WordPress, Shopify, Joomla, Drupal, Wix and Google Tag Manager. After that, teams fill in agent names, titles and photos, then invite colleagues as administrators or agents.
When agents are online, Chatra works as live chat. When they are offline or invisible, it becomes a messenger. Notifications arrive by browser and mobile push, with mobile alerts delayed by 30 seconds when the agent is also logged in on a browser. Offline messages can be answered from Chatra or an email client.
Chatra's visitor tools include a real-time list of people on the site, with browsing history, location and cart contents. Agents can use that context to send a personal greeting. Targeted messages and triggers can greet visitors on a landing page, assist on complicated pages, open chats on a contact page, or help with cart saving and checkout.
Automation comes from an intelligent chat bot and a form and lead capture bot. Day-to-day tools include saved replies, chat notes, team chats, agent groups, operating hours, invisible mode, read receipts, typing indicators, file transfer and chat ratings. Reports, data export and a JavaScript API, REST API and webhooks round out the list.
Chatra is a multichannel messaging platform that combines website live chat, chatbots, an email helpdesk, and Facebook and Instagram messaging. It is built for businesses and online stores that want to talk with visitors and manage messages from one dashboard. Chatra is now a Brevo company.
Chatra has a Free plan at €0 for one agent. Essential is €31 per agent per month billed monthly or €25 billed yearly, and Pro is €41 per agent per month billed monthly or €33 billed yearly.
Yes, both. The Free plan is free forever for one agent and is limited to 5 chats per month. Essential and Pro each come with a free 10-day trial and no credit card is required.
Chatra lists WordPress, Shopify, WooCommerce, Ecwid, Slack, Bigcommerce, Help Scout and Zapier, along with email and Google Analytics. Installation guides also cover Joomla, Drupal, Wix and Google Tag Manager.
Yes. Chatra offers iOS and Android apps in addition to its browser dashboard. Agents can receive push notifications and reply to visitors while away from their desks.
Yes. When agents are offline or invisible, the widget switches to a messenger mode. Visitors can leave messages, and agents can reply later from Chatra or from an email client.
Chatra describes itself as built for businesses big and small. The free plan, a setup time of about 3 minutes according to the site, and per-agent pricing make it accessible for small teams and online stores.
Yes. Chatra lists an intelligent chat bot and a form and lead capture bot. Bots can collect visitors' contacts and consent and offer quick options for frequently asked questions.