uWebChat is a live chat platform that lets businesses talk to website visitors in real time while agents work inside Microsoft Teams. A chat widget sits on the company website, and each conversation arrives in Teams, so staff do not need a separate chat console.
The product is made by Universal.cloud, a company based in Arnhem, The Netherlands, and it is available through Microsoft AppSource. It combines live chat with an AI virtual assistant, browser-based video calls and automatic translation.
How does uWebChat work?
Setup starts with getting uWebChat from Microsoft AppSource, configuring the chat widget, adding agents to a group and placing the plugin code on the website. Visitors can then start chatting with the team.
Agents receive chat requests in Teams and answer there. On the Basic plan and above, routing uses Teams presence, so chats go to agents who are available. Each chat opens in its own private Teams conversation, and groups with agent priorities decide who is tried first.
Key features of uWebChat
Automation features include a virtual assistant for frequently asked questions, interactive adaptive cards with buttons, speech to text, and real-time translation in 68 languages. Routing features include skill-based hunting, multi-chat, transfers, group transfers and service times with holiday schedules.
Communication tools include MeetNow audio and video calls in the browser, WhatsApp Business, media sharing and leave-a-message forms. Security and customization cover visitor authentication, abuse protection, custom fields, avatars, brand styling and OneDrive archiving.
Key Features
Virtual Assistant — Answers frequently asked questions automatically with self-learning capabilities. The OpenAI-based version and an AI greeting message are part of Enterprise AI.
Real-time translation — Detects the visitor's language and translates messages to and from the agent's language, in 68 languages on Enterprise AI.
Interactive Adaptive Cards — Adds buttons and actionable controls to chat interactions, available on every plan.
Skill-based agent hunting — Agents are added to groups with a priority each, so the best suited agent receives the chat. Basic adds Teams presence-based routing, and Pro adds serial, round robin and simultaneous hunting.
Multi-chat and transfers — Pro agents handle up to 5 website chats at once, each in a private Teams conversation, and can transfer chats to other agents or groups with history preserved.
Service times — Sets opening hours, holiday schedules and language preferences per agent or group.
MeetNow audio and video calls — Converts a chat into an audio or video call that runs in the browser without plugins, starting on the Basic plan.
WhatsApp Business integration — Connects WhatsApp for Business to uWebChat's features, available on Pro and above.
Leave a message and OneDrive archive — Visitors can leave messages when no agent is available, and chat history and a Q&A database can be archived to OneDrive.
Visitor authentication and abuse protection — Verifies visitors by email or text message, bans abusive visitors, and offers a country blocklist on Enterprise AI.
Branding and custom fields — Adjusts fonts, colors, avatars and the chat button, and collects email, company, phone and country as optional or required fields.
Pros & Cons
Pros
Agents answer website chats inside Microsoft Teams, so no separate agent application is required.
A free plan covers one agent with no credit card and no time limit.
Paid plans start at $3 per user per month, and visitors are unlimited on every plan.
Real-time translation in 68 languages and an OpenAI virtual assistant are available.
Plugins or guides exist for eight website platforms, plus an HTML embed code for any site.
Plans are monthly with no long-term contract, and chat data stays in the customer's Microsoft 365 tenant.
Cons
It is built around Microsoft Teams, so organizations without Microsoft 365 are unlikely to benefit fully.
AI assistant and translation require the highest Enterprise AI plan at $25 per agent per month.
The free plan allows only one agent and has no Teams presence routing.
Currency is unclear: plan cards show dollar signs while the FAQ says prices are in euros excluding VAT.
Pricing
Free $0 per user/month
Basic $3 per user/month
Pro $15 per user/month
Enterprise AI $25 per user/month
Frequently Asked Questions
What is uWebChat?
uWebChat is a live chat platform that adds a chat widget to a website and sends visitor conversations to agents in Microsoft Teams. It also offers an AI virtual assistant, video calls and real-time translation. It is built by Universal.cloud and available through Microsoft AppSource.
How much does uWebChat cost?
Pricing is per agent per month: Free at $0, Basic at $3, Pro at $15 and Enterprise AI at $25. The pricing FAQ says prices are in euros excluding VAT, and billing runs through Microsoft AppSource.
Does uWebChat have a free plan?
Yes. The Free plan includes live web chat on your company domain for one agent, interactive adaptive cards and idle conversation reminders. The site states there is no credit card and no time limit.
Does uWebChat work with Microsoft Teams?
Yes. Agents receive chat requests directly in Teams and reply there. Each website chat opens in its own private Teams conversation, and routing can use Teams presence from the Basic plan.
Which plan includes the AI chatbot and translation?
The OpenAI virtual assistant and real-time translation in 68 languages are part of Enterprise AI. Video calls with MeetNow start at Basic, and WhatsApp and multi-chat start at Pro.
Which website platforms does uWebChat support?
The site lists WordPress, Shopify, Wix, Squarespace, Webflow, BigCommerce, Joomla and Drupal. Any other website can use a simple HTML embed code.
Is uWebChat GDPR-compliant?
The company states it is GDPR-compliant on every plan. It says the platform is hosted on Microsoft Azure in the EU, does not store chats itself, and keeps all data in your own Microsoft 365 tenant. Universal.cloud is listed as ISO27001 certified.
Can I cancel uWebChat at any time?
Yes. Plans are monthly with no long-term contract. You can upgrade, downgrade or cancel from your Microsoft 365 admin center.