Compare jotcast and JivoChat on pricing, features, platforms, and ratings — both Live Chat tools, Custom / Contact sales vs Freemium pricing to decide which…
At a Glance
jotcast
JivoChat
Primary category
Live Chat
Live Chat
Rating
Not documented
Not documented
Pricing model
Custom / Contact sales
Freemium
Starting price
$49 / mo
Free (paid plans from $28/agent/month)
Free plan
Not documented
Yes
Free trial
Yes
Yes
Platforms
Not documented
Web, iOS, Android, Mac, Windows
Team collaboration
Not documented
Not documented
AI features
Not documented
Yes
Public API
Not documented
Yes
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
jotcast
No individual plan breakdown documented yet.
JivoChat
Free — $0 monthly
Basic — $28/agent/month annual
Professional — $42/agent/month annual
Enterprise — $56/agent/month annual
Pros & Cons
jotcast
Pros
Every message requires moderator approval, giving hosts full control over what goes public
Supports multiple simultaneous moderators for large audiences
Free Basic plan available to get started before upgrading
Interactive features like polls, quizzes, emoji reactions, and discussion boards
No-code theme and branding customization
Real-time analytics on audience engagement
Cons
Paid plans price by reader-minutes and concurrent readers, which can get costly at scale
No public numeric pricing for Enterprise beyond the calculator/contact-sales model
Branded advertisements appear on lower-tier plans unless white-labeled for an extra fee
Limited to 12 supported languages
JivoChat
Pros
Generous free plan supports up to 5 agents with no time limit
True multichannel inbox covering WhatsApp, Telegram, Instagram and more
Fast, straightforward widget installation on any website
Built-in CRM and canned responses reduce the need for extra tools
Native mobile and desktop apps keep agents responsive on the go
Cons
WhatsApp connects via a paid third-party (Twilio-based) module rather than a native integration
Notification volume can feel excessive without tuning settings
Advanced features like video calls and the Chat API are locked behind the Enterprise tier
Per-agent pricing on annual billing adds up quickly for larger support teams
Support response times are reported as inconsistent on lower-tier plans
Use Cases
jotcast
JivoChat
Small e-commerce support — Online stores add the JivoChat widget to answer pre-sale questions in real time and recover abandoned carts with proactive invitations.
Multichannel customer support teams — Support teams consolidate WhatsApp, Instagram and website chat into a single agent inbox to avoid missing messages across channels.
Lead capture for service businesses — Local service businesses use callback widgets and offline forms to capture leads outside business hours and route them into the built-in CRM.