Compare jotcast and Smartsupp on pricing, features, platforms, and ratings — both Live Chat tools, Custom / Contact sales vs freemium subscription pricing to…
At a Glance
jotcast
Smartsupp
Primary category
Live Chat
Live Chat
Rating
Not documented
Not documented
Pricing model
Custom / Contact sales
freemium subscription
Starting price
$49 / mo
Free plan available; paid plans from $17 per month (billed annually)
Free plan
Not documented
Yes
Free trial
Yes
Not documented
Platforms
Not documented
Web, iOS, Android
Team collaboration
Not documented
Not documented
AI features
Not documented
Yes
Public API
Not documented
Not documented
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
jotcast
No individual plan breakdown documented yet.
Smartsupp
Free — $0 forever
Solo — $17 per month annual
Plus — $25 per month annual
Expert — $83 per month annual
Pros & Cons
jotcast
Pros
Every message requires moderator approval, giving hosts full control over what goes public
Supports multiple simultaneous moderators for large audiences
Free Basic plan available to get started before upgrading
Interactive features like polls, quizzes, emoji reactions, and discussion boards
No-code theme and branding customization
Real-time analytics on audience engagement
Cons
Paid plans price by reader-minutes and concurrent readers, which can get costly at scale
No public numeric pricing for Enterprise beyond the calculator/contact-sales model
Branded advertisements appear on lower-tier plans unless white-labeled for an extra fee
Limited to 12 supported languages
Smartsupp
Pros
Genuinely usable free plan for very small sites or early-stage businesses
Combines live chat and AI chatbot in one affordable platform rather than requiring separate tools
Multichannel support for WhatsApp and Messenger in addition to on-site chat
Annual billing offers a meaningful roughly 30 percent discount over monthly pricing
Cons
Free plan's 25 conversation per month cap is quite limiting for active stores
Mira AI Agent is a separate add-on with its own pricing rather than being bundled into core plans
Higher operator counts on Expert and Enterprise plans can add up in cost for larger support teams
Smaller company size relative to larger live chat competitors like Intercom or Zendesk
Use Cases
jotcast
Smartsupp
E-commerce visitor engagement — Online stores use proactive chat triggers and visitor tracking to engage shoppers in real time and reduce cart abandonment.
AI-assisted customer support — Support teams deploy the Mira AI Agent to automatically answer common product and order questions, freeing agents for complex cases.
Multichannel messaging support — Businesses consolidate WhatsApp, Messenger, and website chat conversations into a single inbox for consistent responses.