KafiChat is a WordPress live chat plugin that routes visitor messages to Bale and Telegram, with WooCommerce integration, auto-replies, and a free tier.
Category
Live Chat
Pricing
Freemium: a free-forever Lite tier (single admin, core live chat, Bale integration) plus a one-time-payment Pro tier (919,000 Iranian tomans) that unlocks unlimited operators, Telegram routing, WooCommerce integration, and lifetime free updates.
KafiChat (کافیچت) is a WordPress plugin built to give small and mid-sized Iranian websites a live-chat support widget without requiring visitors or staff to install a separate app. Messages from the on-site widget are routed into the messenger apps store owners already use — Bale in the free tier, with Telegram added in the paid Pro tier — so support requests can be answered from a phone. The plugin includes guest messaging, full chat history, widget appearance/color customization, and an optional/mandatory guest-info form. The Pro tier adds unlimited operator accounts, an admin-lock feature that prevents two staff members from replying to the same conversation, keyword-based auto-replies, Persian-calendar-aware business hours scheduling, a post-chat rating/survey system, full WooCommerce integration (chat history in customer accounts, order-aware replies), CSV/PDF chat export, file-upload quota controls, white-label branding removal, and Libsodium/OpenSSL-based data encryption with GDPR export/delete tools. The developer emphasizes a lightweight footprint (under 50KB of JavaScript) with lazy loading and smart polling so the widget does not slow down the host site.
Key Features
Live Chat Widget — In-page chat widget with guest messaging, full chat history, and customizable colors/appearance, usable without installing a separate app.
Bale & Telegram Routing — Visitor messages are routed to the Bale messenger app in the free tier, with Telegram added in the Pro tier, so staff can reply from their phone.
Multi-Operator Support — Pro tier supports unlimited admin/operator accounts with an admin-lock feature that prevents two staff members from responding to the same conversation.
WooCommerce Integration — Full WooCommerce integration in the Pro tier, including chat history shown inside customer accounts and order-aware conversations.
Automation & Scheduling — Keyword-based auto-replies and Persian-calendar-aware business hours scheduling to manage when and how conversations are answered.
Security & Compliance — Libsodium/OpenSSL-based data encryption plus GDPR-compliant one-click data export and deletion tools.
Pros & Cons
Pros
Free tier is genuinely usable (single admin, core live chat, Bale integration) with no forced trial expiry
Replies can be sent from Bale or Telegram directly, so staff don't need to babysit a separate dashboard
Lightweight implementation (under 50KB of JS, lazy load, smart polling) aimed at not slowing down the host site
Deep WooCommerce integration, including chat history inside customer accounts, is included in the Pro tier
One-time Pro price with stated lifetime free updates rather than a recurring subscription
Cons
Site and product content are Persian-only, limiting appeal outside the Iranian market
Multi-platform routing is capped at Bale and Telegram — no WhatsApp, Instagram, or email channel support mentioned
As a self-hosted WordPress plugin it only works on WordPress/WooCommerce sites, not other platforms
No independent reviews, install counts, or customer testimonials are published to verify real-world adoption