FuseDesk is a CRM-connected help desk with live chat, SMS and email. Free plan available; paid plans start at $49 per seat per month.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
FuseDesk is a help desk, ticketing, live chat and messaging platform for customer support teams. It connects to CRMs, including Keap (formerly Infusionsoft), ActiveCampaign, Ontraport and GoHighLevel, so support cases and contact records stay in sync.
The product traces back to 2009, when founder Jeremy Shapiro was launching a business on Infusionsoft. He found that help desks were either hard to use or did not integrate with the CRM, and built one himself. FuseDesk has since become a stand-alone help desk rather than only an Infusionsoft add-on. The product is operated by Asandia, Corp.
Incoming emails arrive in FuseDesk and are turned into tickets, called cases. Cases are routed to agents, who reply using templates and snippets. Templates can include merge fields pulled from the CRM contact record, which keeps replies personal.
Live chat, SMS, phone and social messaging appear in the same workspace. When an agent opens a conversation, the full customer profile, the channel the customer is using and the most relevant history are visible. Reports then show activity across cases, products and agents.
The core feature set covers omnichannel messaging, templates, automations, reporting and CRM sync. Automations engage website visitors and handle routine steps, and the limits scale by plan: 3x on Free and Lite, 10x on PRO and 25x on Enterprise.
Other capabilities include case transfers, case tags, priority levels, departments for separate brands or product lines, voicemail parsing, bulk actions and email forwarding. Higher tiers add data retention policies, private label and outbound ESP support. Reports track agent activity, cases and customer satisfaction in real time.
FuseDesk is a help desk, ticketing, live chat and messaging platform. It connects to CRMs such as Keap, ActiveCampaign, Ontraport and GoHighLevel. It started as a help desk built for Infusionsoft users and is now a stand-alone product.
Pricing is per seat: Lite is $49, PRO is $59 and Enterprise is $69 per month. Annual prices are $490, $590 and $690 per seat. Paying annually gives 2 months free.
Yes. Free accounts include 100 cases and unlimited seats, with no time limit and no credit card required. Free accounts can be upgraded in the app at any time.
A seat is used for each rep who needs to log in and for each additional department beyond the first. Plans can be upgraded or downgraded in the app.
The documented CRM connections are Keap, ActiveCampaign, Ontraport and GoHighLevel. It also lists Twilio, PlusThis, Fix Your Funnel, Memberium, AccessAlly, Graphly and Zapier, along with a developer API.
It supports email, live chat, phone, SMS, Facebook Messenger and Instagram DM. On the pricing page, Messenger, Instagram DM, Twilio SMS and calling, and WhatsApp are listed from the PRO plan.
The site highlights information marketers, membership site owners and law firms using Infusionsoft. It suits small teams that want support tied closely to a CRM.
Yes. Enterprise costs $69 per seat per month and adds private label, enhanced data retention and outbound ESPs. Enterprise+ adds invoicing, ACH payment, purchase orders and volume discounts, and buyers can request a quote.