Hiver and Re:amaze both bundle AI agents into an omnichannel helpdesk, but they diverge on free access and pricing shape. Hiver has a permanently free tier…
Best for Hiver: Teams that want to start on a permanently free plan, need Slack channel management, or plan to scale into Salesforce/Shopify/NetSuite integrations with 10,000+ tool connections.
Best for Re:amaze: Small ecommerce teams with many people who need inbox access but low conversation volume, since the flat $59/month Starter plan covers unlimited team members up to 500 conversations/month, plus built-in co-browsing (Peek) and proactive messaging (Cues).
At a Glance
Hiver
Re:amaze
Primary category
Customer Support
Customer Support
Rating
Not documented
Not documented
Pricing model
Freemium
Per-user monthly subscription tiers, plus a flat-rate/volume-based plan option, with an annual billing discount
Starting price
Free; paid plans from $25/user/month
$29/user/month (billed monthly), or $59/month flat-rate Starter plan for unlimited users capped at 500 conversations/month
Free plan
Yes
Not documented
Free trial
Not documented
Yes
Platforms
Web
Web, iOS, Android
Team collaboration
Not documented
Not documented
AI features
Yes
Yes
Public API
Yes
Not documented
Key Differences
Free access model
Hiver: Permanently free tier with shared inbox and ticketing across email, chat, and help center channels.
Re:amaze: No permanent free plan, only a 14-day free trial with all Plus-plan features and no credit card required.
A free-forever tier lets a team stay on the product indefinitely at zero cost; a trial only lets teams evaluate before a purchase decision.
Pricing structure
Hiver: Strictly per-seat, from $25/user/month (Growth) up to $85/user/month (Elite), with a minimum of 2 seats.
Re:amaze: Offers a flat-rate Starter plan at $59/month for unlimited team members, capped at 500 responded conversations/month, alongside per-user Basic/Pro/Plus tiers ($29-$69/user/month).
Flat-rate unlimited-seat pricing can be far cheaper for teams with many occasional inbox users; per-seat pricing scales predictably with headcount for teams where every agent is active.
Unique engagement features
Hiver: AI Help Center that auto-generates help articles from resolved tickets, plus AI Insights for quality monitoring (Elite tier).
Re:amaze: Cues for trigger-based proactive messaging and Peek for real-time co-browsing to monitor customer behavior on-site.
These are differentiated capabilities not offered by the other product, based on the facts available.
Native integrations
Hiver: Connects with Salesforce, Shopify, NetSuite, and 10,000+ tools.
Re:amaze: Integration depth is not itemized beyond channel and mobile app support in the available facts.
Breadth of native integrations affects how easily a tool fits into an existing tech stack.
Mobile apps
Hiver: Not documented in the available facts.
Re:amaze: Native iOS and Android apps with push notifications.
Dedicated mobile apps let agents respond on the go rather than through a mobile browser.
Feature-by-Feature
Core Features
Feature
Hiver
Re:amaze
Omnichannel inbox
Available
Available
AI agent for ticket handling
Available
Available
Workflow automation
Available
Available
Native mobile apps (iOS/Android)
Not documented
Available
Proactive/trigger-based messaging
Not documented
Available
Co-browsing
Not documented
Available
Pricing & Plans
Feature
Hiver
Re:amaze
Permanent free tier
Available
Unavailable
Flat-rate unlimited-seat plan
Unavailable
Available
SSO / advanced roles
Limited
Not documented
SMS/voice channels
Available
Limited
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
Hiver
Free — $0 monthly
Growth — $25-$35/user/month monthly or annual
Pro — $55-$65/user/month monthly or annual
Elite — $85-$95/user/month monthly or annual
Re:amaze
Starter — $59/month flat rate monthly
Basic — $29/user/month ($26.10 billed annually) monthly or annual
Pro — $49/user/month ($44.10 billed annually) monthly or annual
Plus — $69/user/month ($62.10 billed annually) monthly or annual
Pros & Cons
Hiver
Pros
Deep native integration with Gmail and Outlook avoids forcing agents into a separate portal
Free plan available for small teams starting with structured customer service
AI copilot and AI agents help reduce manual response drafting
Clear tiered pricing scaling from Free through Elite for growing support needs
HIPAA and SSO support on the Elite plan suit regulated industries like healthcare
Cons
Elite plan pricing at $85-95/user/month is expensive for larger support teams
All paid plans require a minimum of two seats, adding cost for very small teams
Advanced automation and skill-based routing gated behind higher-priced tiers
Primarily optimized for Google Workspace and Outlook users rather than standalone use
Less full-featured as a dedicated ticketing system compared to Zendesk for complex support operations
Re:amaze
Pros
Combines email, chat, social, SMS, and voice channels in one unified inbox
Purpose-built for ecommerce workflows with strong Shopify integration
Includes built-in AI Agent for automating common customer resolutions
Flat-rate Starter plan offers unlimited team members at a fixed monthly cost
Month-to-month billing with no long-term contract required
Cons
AI resolutions beyond the monthly quota are billed per resolution, adding variable cost
Advanced reporting, multi-brand management, and screensharing are reserved for higher tiers
Feature set is less extensive than some enterprise-focused helpdesk platforms for complex support orgs
Now operating under GoDaddy ownership, which may affect long-term independent product direction
Use Cases
Choose Hiver: Teams that want to start on a permanently free plan, need Slack channel management, or plan to scale into Salesforce/Shopify/NetSuite integrations with 10,000+ tool connections.
Choose Re:amaze: Small ecommerce teams with many people who need inbox access but low conversation volume, since the flat $59/month Starter plan covers unlimited team members up to 500 conversations/month, plus built-in co-browsing (Peek) and proactive messaging (Cues).
Need both: An ecommerce brand with a large, rotating support-adjacent staff (warehouse, ops) that occasionally needs inbox visibility could use Re:amaze's flat-rate unlimited-seat Starter plan for that broad group, while relying on Hiver for the core support team's Salesforce/Shopify-integrated workflows.
Hiver
Shared support inbox management — Small and mid-market support teams manage a shared support@ inbox directly inside Gmail with ticketing and assignment.
Omnichannel customer service — Growing teams consolidate email, chat, phone and WhatsApp support into a single Hiver workspace.
Regulated industry support — Healthcare and other regulated organizations use Hiver's Elite plan for HIPAA-compliant, SSO-secured support operations.
Re:amaze
Ecommerce customer support centralization — Online retailers use Re:amaze to manage chat, email, and social media support from one shared inbox across their storefront.
Shopify merchant support automation — Shopify store owners use Re:amaze's AI Agent and chatbots to automatically answer routine order-status and FAQ questions.
High-volume support with live troubleshooting — Support teams handling high conversation volume use live visitor view and Peek screensharing to troubleshoot customer issues in real time.
Frequently Asked Questions
Does Hiver have a free plan?
Yes, Hiver offers a permanently free tier with shared inbox and ticketing for email, chat, and help center channels.
Does Re:amaze have a free trial?
Yes, a 14-day free trial with all Plus-plan features and no credit card required, but there is no permanent free plan.
What is the cheapest paid Hiver plan?
The Growth plan starts at $25/user/month billed annually, or $35/user/month billed monthly.
What is Re:amaze's Starter plan?
A $59/month flat rate for unlimited team members, capped at 500 responded conversations per month.
Where is Re:amaze based?
San Jose, California, United States; Hiver's headquarters is not disclosed in the available facts.
What integrations does Hiver support?
Hiver lists native integrations with Salesforce, Shopify, NetSuite, and over 10,000 tools.