LiveAgent review covering help desk and live chat features, pricing plans, pros and cons, and alternatives like Zendesk, Freshdesk and LiveChat.
Category
Help Desk
Pricing
Subscription (30-day free trial, no permanent free tier), from $15/agent/month (billed annually)
Verified
Not yet
Last updated
July 18, 2026
Founded
2004
Headquarters
Bratislava, Slovakia
Web AppFree TrialAI
Overview
LiveAgent is a multi-channel help desk and live chat platform built by Quality Unit, founded in 2004 in Bratislava, Slovakia by Andrej Harsani and Viktor Zeman.
It is a separate and unaffiliated company and product from LiveChat, the similarly named Polish live chat company; the two are frequently confused but have no corporate relationship.
Key Features
LiveAgent unifies email, live chat, call center/IVR and social and messaging channels into a single shared ticketing inbox with over 175 claimed features.
It includes a knowledge base, customer portal, automation rules, SLA enforcement, agent performance reporting and AI-powered answer assistance and chatbots.
Pricing
LiveAgent uses per-agent monthly subscription pricing across four tiers, from Small Business at around $15/agent/month up to Enterprise at around $69/agent/month, all billed annually with a 30-day free trial.
API access and integrations are included in every tier at no extra cost, unlike some competitors that charge separately for these.
Key Features
Omnichannel Ticketing Inbox — Unifies email, chat, voice and social messages into one shared inbox for agents.
Live Chat Widget — Real-time website chat with proactive invitations and customizable widgets.
Call Center and IVR — Built-in voice support with interactive voice response on Medium tier and above.
Knowledge Base and Customer Portal — Self-service help center and portal to deflect routine tickets.
Automation and SLA Rules — Automation rules, time-based triggers and service-level agreement enforcement.
AI Answer Assistant and Chatbot — AI-powered response suggestions and chatbot automation included on plans.
Social and Messaging Channels — Facebook, Instagram, X, Viber, Telegram and WhatsApp integrations on higher tiers.
Reporting and Agent Analytics — Performance reporting, agent ratings and audit logs for larger teams.
Pros & Cons
Pros
Broad feature set bundling ticketing, chat, call center and social in one price
API access and integrations included on every plan with no extra fees
30-day free trial with no credit card required
Long operating history since 2004 reflects mature, well-tested platform
Positioned as a lower-cost alternative to Zendesk and Freshdesk
Cons
No permanent free plan, only a time-limited trial
Per-agent pricing can scale up quickly for larger support teams
Advanced features like SSO and audit logs require higher-priced tiers
Frequently confused with the unrelated company LiveChat due to similar naming
Interface can feel feature-dense compared to simpler chat-only tools
Pricing
Small Business $15/agent/month Annual
Medium Business $29/agent/month Annual
Large Business $49/agent/month Annual
Enterprise $69/agent/month Annual
Frequently Asked Questions
What is LiveAgent?
LiveAgent is a multi-channel help desk and live chat platform from Quality Unit that unifies email, chat, voice and social support into one ticketing system.
Is LiveAgent the same company as LiveChat?
No. LiveAgent is made by Quality Unit in Bratislava, Slovakia, while LiveChat is made by Text S.A. in Wrocław, Poland; they are separate, unrelated companies.
How much does LiveAgent cost?
Plans start around $15 per agent per month billed annually for Small Business, rising to around $69 per agent per month for Enterprise.
Does LiveAgent offer a free trial?
Yes, LiveAgent offers a 30-day free trial on all plans with no credit card required.
When was LiveAgent founded?
Quality Unit, the company behind LiveAgent, was founded in 2004 in Bratislava, Slovakia; the help desk product was substantially overhauled in 2011.
What are LiveAgent's main competitors?
Main competitors include Zendesk, Freshdesk, Help Scout, Zoho Desk and LiveChat.