Compare sysaid and LiveAgent on pricing, features, platforms, and ratings — both Help Desk tools, SysAid offers per-agent subscription pricing: a Professional…
At a Glance
sysaid
LiveAgent
Primary category
Help Desk
Help Desk
Rating
Not documented
Not documented
Pricing model
SysAid offers per-agent subscription pricing: a Professional plan at $89/agent/month, and a custom-quoted Enterprise plan starting at 20 agents. A free trial is available with no credit card required.
Subscription (30-day free trial, no permanent free tier)
Starting price
Not documented
$15/agent/month (billed annually)
Free plan
Not documented
Not documented
Free trial
Yes
Yes
Platforms
Not documented
Web
Team collaboration
Not documented
Not documented
AI features
Yes
Yes
Public API
Yes
Not documented
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
sysaid
No individual plan breakdown documented yet.
LiveAgent
Small Business — $15/agent/month Annual
Medium Business — $29/agent/month Annual
Large Business — $49/agent/month Annual
Enterprise — $69/agent/month Annual
Pros & Cons
sysaid
Pros
Built-in AI Copilot and AI Agent Builder that SysAid states automatically resolve more than 60% of incidents before they become tickets
Broad ITSM toolset in one platform — incident, request, change, and problem management plus asset/CMDB tracking, knowledge base, and reporting
1000+ pre-built third-party integrations spanning collaboration, finance, HR, and IT tools
Security page references SOC 2, GDPR, and SSO support, relevant for regulated or enterprise buyers
Cons
Entry-level Professional plan is priced per agent ($89/agent/month), which can scale up quickly for larger IT teams
Enterprise-tier features (sandbox environment, advanced BI, faster SLAs) require custom contact-sales pricing rather than transparent self-serve rates
AI automation usage is metered via included Workato credits per plan, which may require add-on purchases for heavy automation workloads
LiveAgent
Pros
Broad feature set bundling ticketing, chat, call center and social in one price
API access and integrations included on every plan with no extra fees
30-day free trial with no credit card required
Long operating history since 2004 reflects mature, well-tested platform
Positioned as a lower-cost alternative to Zendesk and Freshdesk
Cons
No permanent free plan, only a time-limited trial
Per-agent pricing can scale up quickly for larger support teams
Advanced features like SSO and audit logs require higher-priced tiers
Frequently confused with the unrelated company LiveChat due to similar naming
Interface can feel feature-dense compared to simpler chat-only tools
Use Cases
sysaid
LiveAgent
All-in-one SMB support desk — Small and mid-size businesses use LiveAgent to combine email, chat and phone support in one affordable ticketing system instead of paying for multiple point tools.
Multi-channel social support — E-commerce and consumer brands use LiveAgent to manage Facebook, Instagram, WhatsApp and Telegram support alongside traditional email tickets.
Call center plus digital support — Support teams needing phone-based service use LiveAgent's built-in call center and IVR alongside chat and ticketing.