Compare InvGate Service Desk and sysaid on pricing, features, platforms, and ratings — both Help Desk tools, Subscription (per-agent tiered) plus Enterprise…
At a Glance
InvGate Service Desk
sysaid
Primary category
Help Desk
Help Desk
Rating
Not documented
Not documented
Pricing model
Subscription (per-agent tiered) plus Enterprise custom pricing
SysAid offers per-agent subscription pricing: a Professional plan at $89/agent/month, and a custom-quoted Enterprise plan starting at 20 agents. A free trial is available with no credit card required.
Starting price
$1,499/year (Starter plan, up to 5 agents)
Not documented
Free plan
Not documented
Not documented
Free trial
Yes
Yes
Platforms
Web
Not documented
Team collaboration
Not documented
Not documented
AI features
Yes
Yes
Public API
Yes
Yes
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
InvGate Service Desk
Starter — $1,499/year Annual
Pro — From $500/agent/year (from $2,500/year) Annual
Enterprise — Custom (from $12,000/year) Annual
sysaid
No individual plan breakdown documented yet.
Pros & Cons
InvGate Service Desk
Pros
Transparent published pricing, unusual among enterprise ITSM vendors
Unlimited free end-users and requesters on every plan
Fast, low-code implementation measured in weeks rather than months
ITIL-aligned processes without ServiceNow-level cost
AI Service Agent helps automate first-line triage
Cons
Starter plan is limited to 5 agents, requiring an upgrade for growing teams
Advanced integrations like Teams, WhatsApp and the AI agent are gated behind Pro/Enterprise tiers
On-premise deployment is only available at the highest-cost Enterprise tier
Smaller third-party integration ecosystem than ServiceNow or Jira Service Management
Some reviewers note reporting customization is less flexible than larger competitors
sysaid
Pros
Built-in AI Copilot and AI Agent Builder that SysAid states automatically resolve more than 60% of incidents before they become tickets
Broad ITSM toolset in one platform — incident, request, change, and problem management plus asset/CMDB tracking, knowledge base, and reporting
1000+ pre-built third-party integrations spanning collaboration, finance, HR, and IT tools
Security page references SOC 2, GDPR, and SSO support, relevant for regulated or enterprise buyers
Cons
Entry-level Professional plan is priced per agent ($89/agent/month), which can scale up quickly for larger IT teams
Enterprise-tier features (sandbox environment, advanced BI, faster SLAs) require custom contact-sales pricing rather than transparent self-serve rates
AI automation usage is metered via included Workato credits per plan, which may require add-on purchases for heavy automation workloads
Use Cases
InvGate Service Desk
IT help desk incident management — IT teams handle and track incident and request tickets with ITIL-aligned workflows.
Higher education IT services — Universities manage large volumes of unlimited free end-user requests across departments.
Mid-size enterprise ITSM migration — Growing enterprises replace legacy or overpriced ITSM tools with a faster, more affordable platform.