Compare InvGate Service Desk and ProProfs Help Desk on pricing, features, platforms, and ratings — both Help Desk tools, Subscription (per-agent tiered) plus…
At a Glance
InvGate Service Desk
ProProfs Help Desk
Primary category
Help Desk
Help Desk
Rating
Not documented
Not documented
Pricing model
Subscription (per-agent tiered) plus Enterprise custom pricing
Freemium with per-seat monthly or annual subscription tiers
Starting price
$1,499/year (Starter plan, up to 5 agents)
Free plan available; paid plans start around $29.99/month per user (lower with annual billing)
Free plan
Not documented
Yes
Free trial
Yes
Not documented
Platforms
Web
Web, iOS, Android
Team collaboration
Not documented
Not documented
AI features
Yes
Yes
Public API
Yes
Not documented
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
InvGate Service Desk
Starter — $1,499/year Annual
Pro — From $500/agent/year (from $2,500/year) Annual
Enterprise — Custom (from $12,000/year) Annual
ProProfs Help Desk
Free — $0 Forever free
Essentials — $29.99/user/month Monthly (lower per-user cost with annual billing)
Business — $29.99/user/month Monthly
Business Complete Elite — $179.97/month ($719.88/year) Monthly or annual
Customer Delight Suite — From $499/month Monthly
Pros & Cons
InvGate Service Desk
Pros
Transparent published pricing, unusual among enterprise ITSM vendors
Unlimited free end-users and requesters on every plan
Fast, low-code implementation measured in weeks rather than months
ITIL-aligned processes without ServiceNow-level cost
AI Service Agent helps automate first-line triage
Cons
Starter plan is limited to 5 agents, requiring an upgrade for growing teams
Advanced integrations like Teams, WhatsApp and the AI agent are gated behind Pro/Enterprise tiers
On-premise deployment is only available at the highest-cost Enterprise tier
Smaller third-party integration ecosystem than ServiceNow or Jira Service Management
Some reviewers note reporting customization is less flexible than larger competitors
ProProfs Help Desk
Pros
Free plan is usable for real, low-volume support teams, not just a trial
AI features (response drafts, tone rewriting, categorization) are included well below enterprise pricing
Tight integration with other ProProfs tools like Knowledge Base and Live Chat
15-day money-back guarantee on paid plans
Omnichannel support (WhatsApp, SMS, social) available without moving to top-tier enterprise pricing
Cons
Ticket volume caps on lower tiers can be limiting for growing teams
Essentials and Business plans list at the same $29.99 price, which can be confusing when comparing features
Advanced automation and integrations are gated behind the higher-cost Elite tier
Company-wide employee count spans ProProfs' full product suite, not Help Desk specifically
Use Cases
InvGate Service Desk
IT help desk incident management — IT teams handle and track incident and request tickets with ITIL-aligned workflows.
Higher education IT services — Universities manage large volumes of unlimited free end-user requests across departments.
Mid-size enterprise ITSM migration — Growing enterprises replace legacy or overpriced ITSM tools with a faster, more affordable platform.
ProProfs Help Desk
Small teams outgrowing a shared Gmail inbox — Teams handling support through a shared email address use ProProfs Help Desk's free or Essentials plan to add ticket tracking and assignment.
Support teams wanting AI-assisted replies — Mid-sized support teams use the Business plan's AI response drafting and tone rewriting to reduce average reply time.
Organizations needing omnichannel support with security controls — Larger teams use Business Complete Elite to unify email, chat, and social messaging while meeting SSO and encryption requirements.