Compare InvGate Service Desk and TeamSupport on pricing, features, platforms, and ratings — both Help Desk tools, Subscription (per-agent tiered) plus…
At a Glance
InvGate Service Desk
TeamSupport
Primary category
Help Desk
Help Desk
Rating
Not documented
Not documented
Pricing model
Subscription (per-agent tiered) plus Enterprise custom pricing
subscription
Starting price
$1,499/year (Starter plan, up to 5 agents)
$45/month (Starter, billed annually)
Free plan
Not documented
Not documented
Free trial
Yes
Not documented
Platforms
Web
Web
Team collaboration
Not documented
Not documented
AI features
Yes
Yes
Public API
Yes
Not documented
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
InvGate Service Desk
Starter — $1,499/year Annual
Pro — From $500/agent/year (from $2,500/year) Annual
Enterprise — Custom (from $12,000/year) Annual
TeamSupport
Starter — $45/month billed annually
Professional — $65/month billed annually
Scale — $85/month billed annually
Pros & Cons
InvGate Service Desk
Pros
Transparent published pricing, unusual among enterprise ITSM vendors
Unlimited free end-users and requesters on every plan
Fast, low-code implementation measured in weeks rather than months
ITIL-aligned processes without ServiceNow-level cost
AI Service Agent helps automate first-line triage
Cons
Starter plan is limited to 5 agents, requiring an upgrade for growing teams
Advanced integrations like Teams, WhatsApp and the AI agent are gated behind Pro/Enterprise tiers
On-premise deployment is only available at the highest-cost Enterprise tier
Smaller third-party integration ecosystem than ServiceNow or Jira Service Management
Some reviewers note reporting customization is less flexible than larger competitors
TeamSupport
Pros
Purpose-built for B2B account-level support rather than generic ticketing
Customer Distress Index gives early warning on at-risk accounts
Unlimited users on Professional and Scale plans
Combines ticketing, chat, knowledge base, and automation in one platform
Established company with support operations since 2008
Cons
Starter plan is capped at 5 users
Several features such as live chat, analytics, and extra playbooks are priced as separate add-ons
Pricing can add up quickly once add-ons are included
Smaller ecosystem and brand recognition than larger helpdesk platforms like Zendesk
Assisted data import and professional services carry extra hourly or per-record fees
Use Cases
InvGate Service Desk
IT help desk incident management — IT teams handle and track incident and request tickets with ITIL-aligned workflows.
Higher education IT services — Universities manage large volumes of unlimited free end-user requests across departments.
Mid-size enterprise ITSM migration — Growing enterprises replace legacy or overpriced ITSM tools with a faster, more affordable platform.
TeamSupport
B2B Account Health Monitoring — B2B software companies use TeamSupport's Customer Distress Index to identify at-risk accounts before they churn.
Technical Support Ticketing — Technical support teams use TeamSupport's ticketing system and knowledge base to manage complex, multi-contact B2B support cases.
Support Workflow Automation — Support operations teams use TeamSupport playbooks to automate repetitive escalation and follow-up workflows.