TeamSupport Review, Pricing & Features

TeamSupport is B2B customer support software with account-level health tracking. See pricing, features, pros, cons, and FAQs.

Researched and fact-checked by Bartu Cavusoglu · Updated July 19, 2026

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Category
Help Desk
Pricing
subscription, from $45/month (Starter, billed annually)
Verified
Not yet
Last updated
July 19, 2026
Founded
2008
Headquarters
Dallas, Texas, United States
Web AppAI

What Is TeamSupport

TeamSupport is a B2B customer support software company founded in 2008 and headquartered in Dallas, Texas, with additional offices in Denver and Cape Town. It is purpose-built for business-to-business support teams that need to track relationships at the account level rather than just the individual ticket.

Its best-known feature is the Customer Distress Index, a proprietary account health score that combines product usage, sentiment, and support activity to flag at-risk customers before they churn.

Key Features

TeamSupport includes ticketing, a customer portal, knowledge base, and playbooks for automated support workflows, along with a built-in AI assistant called Kevin AI. In 2021, TeamSupport acquired live chat provider SnapEngage to add messaging and live chat capabilities.

Higher-tier plans add more automation playbooks, custom fields, and an Insights analytics add-on for deeper reporting on support performance.

Pricing

TeamSupport's published plans are Starter at $45/month (up to 5 users), Professional at $65/month, and Scale at $85/month, all billed annually with unlimited users on Professional and Scale. Live chat and messaging are available as a $15/agent/month add-on, and additional playbooks, analytics, and data import carry separate fees.

Key Features

Pros & Cons

Pros

  • Purpose-built for B2B account-level support rather than generic ticketing
  • Customer Distress Index gives early warning on at-risk accounts
  • Unlimited users on Professional and Scale plans
  • Combines ticketing, chat, knowledge base, and automation in one platform
  • Established company with support operations since 2008

Cons

  • Starter plan is capped at 5 users
  • Several features such as live chat, analytics, and extra playbooks are priced as separate add-ons
  • Pricing can add up quickly once add-ons are included
  • Smaller ecosystem and brand recognition than larger helpdesk platforms like Zendesk
  • Assisted data import and professional services carry extra hourly or per-record fees

Pricing

Frequently Asked Questions

How much does TeamSupport cost?

Plans start at $45/month for Starter (billed annually, up to 5 users), $65/month for Professional, and $85/month for Scale (both with unlimited users).

What is the Customer Distress Index?

It is TeamSupport's proprietary account health score that combines usage, sentiment, and support activity to flag at-risk B2B customers.

Is TeamSupport built for B2B or B2C support?

TeamSupport is specifically designed for B2B customer support, tracking relationships at the account level.

Does TeamSupport include live chat?

Live chat and messaging are available as a $15/agent/month add-on across all plans, via the SnapEngage acquisition.

Where is TeamSupport headquartered?

TeamSupport is headquartered in Dallas, Texas, with offices in Denver and Cape Town.

When was TeamSupport founded?

TeamSupport was founded in 2008.

Does TeamSupport have an AI assistant?

Yes, TeamSupport includes an AI assistant called Kevin AI on Professional and Scale plans.

Are there additional fees beyond the subscription?

Yes, add-ons like extra playbooks, broadcast messages, analytics, and assisted data import carry separate costs.

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