TeamSupport is B2B customer support software with account-level health tracking. See pricing, features, pros, cons, and FAQs.
Category
Help Desk
Pricing
subscription, from $45/month (Starter, billed annually)
Verified
Not yet
Last updated
July 19, 2026
Founded
2008
Headquarters
Dallas, Texas, United States
Web AppAI
What Is TeamSupport
TeamSupport is a B2B customer support software company founded in 2008 and headquartered in Dallas, Texas, with additional offices in Denver and Cape Town. It is purpose-built for business-to-business support teams that need to track relationships at the account level rather than just the individual ticket.
Its best-known feature is the Customer Distress Index, a proprietary account health score that combines product usage, sentiment, and support activity to flag at-risk customers before they churn.
Key Features
TeamSupport includes ticketing, a customer portal, knowledge base, and playbooks for automated support workflows, along with a built-in AI assistant called Kevin AI. In 2021, TeamSupport acquired live chat provider SnapEngage to add messaging and live chat capabilities.
Higher-tier plans add more automation playbooks, custom fields, and an Insights analytics add-on for deeper reporting on support performance.
Pricing
TeamSupport's published plans are Starter at $45/month (up to 5 users), Professional at $65/month, and Scale at $85/month, all billed annually with unlimited users on Professional and Scale. Live chat and messaging are available as a $15/agent/month add-on, and additional playbooks, analytics, and data import carry separate fees.
Key Features
Customer Distress Index — Proprietary account-level health score combining usage, sentiment, and support activity.
Ticketing System — Centralized ticket management built for B2B account relationships.
Kevin AI — Built-in AI assistant for support workflows.
Playbooks — Automated workflows and action sequences for support teams.
Customer Portal — Self-service portal for B2B customers.
Knowledge Base — Searchable help content to deflect repetitive tickets.
Messaging and Live Chat — Add-on live chat and messaging via the SnapEngage acquisition.
Insights Analytics — Reporting and analytics add-on for support performance.
Pros & Cons
Pros
Purpose-built for B2B account-level support rather than generic ticketing
Customer Distress Index gives early warning on at-risk accounts
Unlimited users on Professional and Scale plans
Combines ticketing, chat, knowledge base, and automation in one platform
Established company with support operations since 2008
Cons
Starter plan is capped at 5 users
Several features such as live chat, analytics, and extra playbooks are priced as separate add-ons
Pricing can add up quickly once add-ons are included
Smaller ecosystem and brand recognition than larger helpdesk platforms like Zendesk
Assisted data import and professional services carry extra hourly or per-record fees
Pricing
Starter $45/month billed annually
Professional $65/month billed annually
Scale $85/month billed annually
Frequently Asked Questions
How much does TeamSupport cost?
Plans start at $45/month for Starter (billed annually, up to 5 users), $65/month for Professional, and $85/month for Scale (both with unlimited users).
What is the Customer Distress Index?
It is TeamSupport's proprietary account health score that combines usage, sentiment, and support activity to flag at-risk B2B customers.
Is TeamSupport built for B2B or B2C support?
TeamSupport is specifically designed for B2B customer support, tracking relationships at the account level.
Does TeamSupport include live chat?
Live chat and messaging are available as a $15/agent/month add-on across all plans, via the SnapEngage acquisition.
Where is TeamSupport headquartered?
TeamSupport is headquartered in Dallas, Texas, with offices in Denver and Cape Town.
When was TeamSupport founded?
TeamSupport was founded in 2008.
Does TeamSupport have an AI assistant?
Yes, TeamSupport includes an AI assistant called Kevin AI on Professional and Scale plans.
Are there additional fees beyond the subscription?
Yes, add-ons like extra playbooks, broadcast messages, analytics, and assisted data import carry separate costs.