Aircall Review, Pricing & Features

Aircall is a cloud phone system with AI voice agents, call coaching, and 250+ CRM and help desk integrations for sales and support teams.

Category
Communication
Pricing
Subscription, from $30/user/month (billed annually, 3-license minimum)
Verified
Not yet
Last updated
July 18, 2026
Founded
2014
Headquarters
New York, NY, USA (founded in Paris, France)
Web AppiOSFree TrialAndroidAPIAI

Overview

Aircall is a cloud-based business phone system founded in 2014 in Paris, France, which has since grown into a global company with its primary headquarters now in New York and additional offices across Europe and Asia-Pacific.

The platform combines traditional cloud telephony features with AI-assisted and AI-led capabilities, positioning itself as a customer communications platform rather than a plain phone system.

Key Features

Core telephony features include IVR, call recording, click-to-dial, SMS/MMS, and softphone apps across platforms. AI features include live coaching with suggested responses, automatic transcription and sentiment analysis, automated CRM logging, and autonomous AI voice agents for 24/7 routine inquiry handling.

Integrations

Aircall connects with 250+ tools, including CRM and help desk platforms such as Salesforce, HubSpot, Zendesk, Shopify, Pipedrive, and Microsoft Teams.

Key Features

Pros & Cons

Pros

  • Wide range of native CRM and help desk integrations
  • Combines traditional telephony with modern AI coaching and automation
  • SOC2 Type II, GDPR, and HIPAA compliant
  • Softphone apps across multiple platforms

Cons

  • 3-license minimum raises the effective entry price above the advertised per-user rate
  • Advanced AI and analytics features are gated to higher-priced plans
  • Custom/Enterprise plan requires a 25-license minimum

Pricing

Frequently Asked Questions

How much does Aircall cost?

Aircall's Essentials plan starts around $30/user/month billed annually, with a 3-license minimum; the Professional plan is around $50/user/month.

Does Aircall offer AI features?

Yes, Aircall includes AI-assisted live coaching, call transcription and sentiment analysis, and autonomous AI voice agents for routine inquiries.

What integrations does Aircall support?

Aircall integrates with 250+ tools, including Salesforce, HubSpot, Zendesk, Shopify, Pipedrive, and Microsoft Teams.

Where is Aircall based?

Aircall was founded in Paris, France in 2014 and is now dual-headquartered with a primary office in New York.

Comparisons

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