oChats is an omnichannel messaging CRM operated by Yaeris Digital Services, headquartered in Kuala Lumpur, Malaysia. The platform consolidates customer conversations from WhatsApp, Facebook Messenger, Instagram, Telegram, LINE, WeChat, email, and website live chat into a single shared inbox, so multiple agents can log in simultaneously and reply from one business number instead of passing around a single phone. The product is organized into modules: a Message module that merges every contact's messages, emails, web chats, and internal discussions into one contact record with conversation transfer and tagging; a Broadcast module for WhatsApp marketing campaigns with scheduling and button integration; a Workspace module supporting unlimited isolated workspaces so agencies or multi-brand businesses can manage several companies from one account; a Contacts module for merging and tagging contacts across channels; a Workflow module for rule-based chatbot automation, menu-based responses, and lead routing; and an Admin module with a supervisor dashboard for conversation analytics and permission controls. Because oChats connects to WhatsApp through the official Meta WhatsApp Cloud API rather than an unofficial automation layer, the vendor positions it as a lower-risk way to run WhatsApp-based sales and support at scale, with real-time two-way syncing of messages, read receipts, tags, and contact data. Mobile apps are available for iOS and Android, and the vendor describes AWS-based hosting with SSL encryption and continuous threat monitoring.
Key Features
Unified Omnichannel Inbox — Merges WhatsApp, Messenger, Instagram, Telegram, LINE, WeChat, email, and live chat into one inbox.
Official Meta WhatsApp Cloud API — Connects to WhatsApp via the official Meta Cloud API for lower ban risk.
Workflow Automation — Rule-based chatbot automation, menu responses, and lead routing.
Unlimited Workspaces — Manage multiple companies/brands from one account.
Pros & Cons
Pros
Connects to WhatsApp via the official Meta WhatsApp Cloud API rather than an unofficial integration, which the vendor positions as reducing the risk of number bans
One flat-rate annual subscription covers eight messaging channels instead of charging per channel
Every paid tier includes unlimited team members and unlimited messages, so headcount growth doesn't add licensing cost
Supports unlimited workspaces, letting agencies or multi-brand businesses manage several companies' messaging from one account
iOS and Android apps let agents reply to conversations from mobile devices
Cons
All four plans are billed annually only based on the pricing page, so buyers must commit to a full year upfront rather than paying month to month
WhatsApp usage still incurs Meta's separate per-conversation fees on top of the oChats subscription, adding a variable cost the vendor doesn't control
Storage is capped by plan (50GB on Starter up to 200GB on Enterprise), which could constrain teams with heavy media/attachment volume
Workflow/chatbot automation is withheld from the entry-level Starter plan, so smaller teams must upgrade to Pro to get it