Heymarket review: shared-inbox business texting and email with AI agents and CRM sync. Plans start at $49 per user/month billed annually.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Heymarket is a business messaging platform from Common Sun, Inc. It gives teams a shared inbox for texting and emailing customers, so several people can read and reply to conversations from desktop or mobile instead of using personal phones.
The company was founded by the team behind the project management application Manymoon. Its stated mission is to help businesses build relationships through intuitive, secure and personalized messaging. Heymarket says thousands of businesses use it and that it has secured more than 500 million business texts.
Teams start by text-enabling an existing business phone number or getting a new one. Heymarket also supports 10DLC registration and opt-in management, which are part of staying compliant when texting customers in the US.
Incoming and outgoing messages from SMS, email, RCS, WhatsApp, Facebook Messenger, Instagram and other channels land in one inbox. Conversations can be assigned, discussed with private comments and closed. Automations and AI agents then handle routine replies, and the CRM integrations keep contact data in sync.
The core of the product is the omnichannel shared inbox, supported by templates, custom fields and group messaging. For outreach, Heymarket provides list broadcasts, scheduled messages and drip campaigns across SMS and email, with automations that trigger on keywords, timing, message sentiment, contact field changes or CRM events.
Three AI agents are available: a Q&A Agent that answers from an approved knowledge base, a Scheduling Agent that manages appointments by text, and a Lead Enrichment Agent that captures lead details and syncs them to a CRM. Administration tools include roles, permissions, directory sync and an API.
Heymarket is a business messaging platform that lets teams text and email customers from shared inboxes. It adds campaigns, automations and AI agents, and integrates with CRMs such as Salesforce and HubSpot.
Heymarket lists Standard at $49, Plus at $99 and Pro at $199 per user per month, billed annually with a minimum of 2 users. Enterprise pricing is custom. Messaging credits cost $0.03 each, and the Salesforce add-on is $7.50 per user per month.
Yes. The site offers a free trial with no credit card required. It does not list a permanent free plan.
Named integrations include Salesforce, HubSpot, Pipedrive, Monday.com, Microsoft Teams, Slack, Zapier, Zendesk, Aircall, Shopify, Twilio, Clio, Help Scout, n8n and an MCP server. An API is also available on the Pro plan and above.
Heymarket states that it offers a SOC 2 Type 2, TCPA and HIPAA compliant platform. Healthcare buyers should confirm the specifics for their own use with the vendor.
Yes. The site describes text-enabling an existing business number, and new or existing numbers and number porting appear across the plans. Heymarket also gives support on 10DLC registration.
There are three: a Q&A Agent that answers FAQs from an approved knowledge base, a Scheduling Agent that books, reschedules and cancels appointments, and a Lead Enrichment Agent that extracts lead data and syncs it to a CRM. Heymarket says agents can resolve about 40% of conversations.
It can suit small teams that need a shared texting inbox, since the Standard plan starts at $49 per user per month. The 2-user minimum and separate messaging credits add to the cost, so very small or low-volume teams should compare total spend.