See what Grasshopper's virtual phone system offers: business numbers, call forwarding, voicemail transcription, texting, and virtual receptionist, plus…
Category
Communication
Pricing
Tiered monthly subscription starting at $14/month with a free trial; USA and Canada only
Verified
Not yet
Last updated
August 7, 2026
SaaSDesktop AppiOSFree TrialMobile AppAndroidRemote Work
Grasshopper is a virtual business phone system built for solopreneurs, freelancers, and small businesses that need a professional phone presence without installing hardware or paying for a second physical line. Instead of a traditional PBX, Grasshopper layers a dedicated local, toll-free, or vanity business number on top of an existing mobile or landline, routing calls and texts through its mobile and desktop apps over VoIP or Wi-Fi. Core capabilities include call forwarding to any number, custom greetings and voicemail, voicemail-to-text transcription delivered by email, shared team inboxes for customer texts, call recording, virtual fax, and instant automated text responses to missed calls. Business owners can add employee or department extensions, ring multiple phones at once with call blasting, and use an AI-powered virtual receptionist to answer and route calls without hiring dedicated staff; newer AI features include automatic call summaries and call sentiment analysis. Grasshopper is owned by GoTo (formerly LogMeIn/Citrix's communications arm), positioning it as an entry-level, no-hardware alternative to full VoIP/PBX platforms for businesses that mainly need a separate, professional business line rather than a full contact-center suite.
Key Features
Business Phone Number — Choose a local, toll-free, or vanity business number to establish a professional identity separate from your personal line.
Call Forwarding — Automatically forward incoming business calls to any number of your choice, including your personal mobile phone.
Custom Greetings — Customize greetings and voicemail messages to leave a strong first impression on callers.
Call Blasting — Ring multiple phones simultaneously so calls are answered faster by whoever is available.
Call Recording — Capture and review call details with built-in call recording and transcription.
Business Texting — Send and receive SMS messages from your business number, separate from personal texts.
Shared Inbox — A shared inbox keeps the whole team up to date on customer text and voicemail communications.
Instant Response — Schedule automated text replies to missed calls so the business stays responsive even after hours.
Voicemail Transcription — Voicemails are converted to text and delivered by email, so messages can be read instead of played back.
Virtual Fax — Send and receive faxes digitally without a fax machine, integrated into the same business number.
Phone Extensions — Create employee or department extensions with individual call routing under one business number.
Virtual Receptionist — An AI-powered virtual receptionist answers and routes calls professionally without hiring dedicated staff.
Pros & Cons
Pros
No hardware required — works as an app layer over an existing mobile phone or landline
Choice of local, toll-free, or vanity business numbers with unlimited extensions on higher plans
Voicemail transcription and instant automated text replies help solo operators stay responsive
Backed by GoTo, an established communications company, for platform stability and support
Free trial available to test the service before committing to a paid plan
Cons
Service is only available in the USA and Canada, limiting use for international businesses
Focused on number/call/text management rather than a full VoIP PBX, so it lacks the deeper call-center and analytics depth of platforms built for larger support teams
Advanced features like the virtual receptionist and extra phone numbers are positioned as paid add-ons rather than included in base pricing
Requires a stable Wi-Fi or data connection since calls route over VoIP rather than a traditional carrier line