Compare TeamSupport and HaloITSM on pricing, features, platforms, and ratings — both Help Desk tools, subscription vs Subscription (custom quote) pricing to…
At a Glance
TeamSupport
HaloITSM
Primary category
Help Desk
Help Desk
Rating
Not documented
Not documented
Pricing model
subscription
Subscription (custom quote)
Starting price
$45/month (Starter, billed annually)
Custom pricing, typically around $50 per agent per month
Free plan
Not documented
Not documented
Free trial
Not documented
Yes
Platforms
Web
Web
Team collaboration
Not documented
Not documented
AI features
Yes
Yes
Public API
Not documented
Yes
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
TeamSupport
Starter — $45/month billed annually
Professional — $65/month billed annually
Scale — $85/month billed annually
HaloITSM
HaloITSM (Per-Agent) — Custom quote, typically around $50 to $70 per agent per month Monthly or annual contract
Enterprise Package — Custom, promoted as an all-inclusive offer for qualifying organizations Custom contract
Pros & Cons
TeamSupport
Pros
Purpose-built for B2B account-level support rather than generic ticketing
Customer Distress Index gives early warning on at-risk accounts
Unlimited users on Professional and Scale plans
Combines ticketing, chat, knowledge base, and automation in one platform
Established company with support operations since 2008
Cons
Starter plan is capped at 5 users
Several features such as live chat, analytics, and extra playbooks are priced as separate add-ons
Pricing can add up quickly once add-ons are included
Smaller ecosystem and brand recognition than larger helpdesk platforms like Zendesk
Assisted data import and professional services carry extra hourly or per-record fees
HaloITSM
Pros
All-inclusive pricing with no separate module fees
Flexible deployment options including on-premise and private cloud
Extensive out-of-the-box reporting library
AI-assisted ticket triage and automation via Halo AI
Scales from smaller IT teams to large enterprise deployments
Cons
Pricing is not published and requires a sales quote
Breadth of ITIL functionality can create a steeper configuration curve
Per-agent pricing can become costly for larger agent counts
Advanced ITIL workflows may require significant onboarding time
Third-party pricing estimates vary, making budgeting less predictable upfront
Use Cases
TeamSupport
B2B Account Health Monitoring — B2B software companies use TeamSupport's Customer Distress Index to identify at-risk accounts before they churn.
Technical Support Ticketing — Technical support teams use TeamSupport's ticketing system and knowledge base to manage complex, multi-contact B2B support cases.
Support Workflow Automation — Support operations teams use TeamSupport playbooks to automate repetitive escalation and follow-up workflows.
HaloITSM
Enterprise ITIL service desk — Enterprise IT teams implement HaloITSM to run compliant incident, request, change and problem management processes.
Managed service provider operations — MSPs use Halo's product family, including HaloITSM and HaloPSA, to support multiple client organizations from one platform.
Regulated sector service management — Government, healthcare and education organizations use HaloITSM's on-premise and private cloud options to meet compliance requirements.