Compare ProProfs Help Desk and HaloITSM on pricing, features, platforms, and ratings — both Help Desk tools, Freemium with per-seat monthly or annual…
At a Glance
ProProfs Help Desk
HaloITSM
Primary category
Help Desk
Help Desk
Rating
Not documented
Not documented
Pricing model
Freemium with per-seat monthly or annual subscription tiers
Subscription (custom quote)
Starting price
Free plan available; paid plans start around $29.99/month per user (lower with annual billing)
Custom pricing, typically around $50 per agent per month
Free plan
Yes
Not documented
Free trial
Not documented
Yes
Platforms
Web, iOS, Android
Web
Team collaboration
Not documented
Not documented
AI features
Yes
Yes
Public API
Not documented
Yes
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
ProProfs Help Desk
Free — $0 Forever free
Essentials — $29.99/user/month Monthly (lower per-user cost with annual billing)
Business — $29.99/user/month Monthly
Business Complete Elite — $179.97/month ($719.88/year) Monthly or annual
Customer Delight Suite — From $499/month Monthly
HaloITSM
HaloITSM (Per-Agent) — Custom quote, typically around $50 to $70 per agent per month Monthly or annual contract
Enterprise Package — Custom, promoted as an all-inclusive offer for qualifying organizations Custom contract
Pros & Cons
ProProfs Help Desk
Pros
Free plan is usable for real, low-volume support teams, not just a trial
AI features (response drafts, tone rewriting, categorization) are included well below enterprise pricing
Tight integration with other ProProfs tools like Knowledge Base and Live Chat
15-day money-back guarantee on paid plans
Omnichannel support (WhatsApp, SMS, social) available without moving to top-tier enterprise pricing
Cons
Ticket volume caps on lower tiers can be limiting for growing teams
Essentials and Business plans list at the same $29.99 price, which can be confusing when comparing features
Advanced automation and integrations are gated behind the higher-cost Elite tier
Company-wide employee count spans ProProfs' full product suite, not Help Desk specifically
HaloITSM
Pros
All-inclusive pricing with no separate module fees
Flexible deployment options including on-premise and private cloud
Extensive out-of-the-box reporting library
AI-assisted ticket triage and automation via Halo AI
Scales from smaller IT teams to large enterprise deployments
Cons
Pricing is not published and requires a sales quote
Breadth of ITIL functionality can create a steeper configuration curve
Per-agent pricing can become costly for larger agent counts
Advanced ITIL workflows may require significant onboarding time
Third-party pricing estimates vary, making budgeting less predictable upfront
Use Cases
ProProfs Help Desk
Small teams outgrowing a shared Gmail inbox — Teams handling support through a shared email address use ProProfs Help Desk's free or Essentials plan to add ticket tracking and assignment.
Support teams wanting AI-assisted replies — Mid-sized support teams use the Business plan's AI response drafting and tone rewriting to reduce average reply time.
Organizations needing omnichannel support with security controls — Larger teams use Business Complete Elite to unify email, chat, and social messaging while meeting SSO and encryption requirements.
HaloITSM
Enterprise ITIL service desk — Enterprise IT teams implement HaloITSM to run compliant incident, request, change and problem management processes.
Managed service provider operations — MSPs use Halo's product family, including HaloITSM and HaloPSA, to support multiple client organizations from one platform.
Regulated sector service management — Government, healthcare and education organizations use HaloITSM's on-premise and private cloud options to meet compliance requirements.