Compare InvGate Service Desk and HaloITSM on pricing, features, platforms, and ratings — both Help Desk tools, Subscription (per-agent tiered) plus Enterprise…
At a Glance
InvGate Service Desk
HaloITSM
Primary category
Help Desk
Help Desk
Rating
Not documented
Not documented
Pricing model
Subscription (per-agent tiered) plus Enterprise custom pricing
Subscription (custom quote)
Starting price
$1,499/year (Starter plan, up to 5 agents)
Custom pricing, typically around $50 per agent per month
Free plan
Not documented
Not documented
Free trial
Yes
Yes
Platforms
Web
Web
Team collaboration
Not documented
Not documented
AI features
Yes
Yes
Public API
Yes
Yes
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
InvGate Service Desk
Starter — $1,499/year Annual
Pro — From $500/agent/year (from $2,500/year) Annual
Enterprise — Custom (from $12,000/year) Annual
HaloITSM
HaloITSM (Per-Agent) — Custom quote, typically around $50 to $70 per agent per month Monthly or annual contract
Enterprise Package — Custom, promoted as an all-inclusive offer for qualifying organizations Custom contract
Pros & Cons
InvGate Service Desk
Pros
Transparent published pricing, unusual among enterprise ITSM vendors
Unlimited free end-users and requesters on every plan
Fast, low-code implementation measured in weeks rather than months
ITIL-aligned processes without ServiceNow-level cost
AI Service Agent helps automate first-line triage
Cons
Starter plan is limited to 5 agents, requiring an upgrade for growing teams
Advanced integrations like Teams, WhatsApp and the AI agent are gated behind Pro/Enterprise tiers
On-premise deployment is only available at the highest-cost Enterprise tier
Smaller third-party integration ecosystem than ServiceNow or Jira Service Management
Some reviewers note reporting customization is less flexible than larger competitors
HaloITSM
Pros
All-inclusive pricing with no separate module fees
Flexible deployment options including on-premise and private cloud
Extensive out-of-the-box reporting library
AI-assisted ticket triage and automation via Halo AI
Scales from smaller IT teams to large enterprise deployments
Cons
Pricing is not published and requires a sales quote
Breadth of ITIL functionality can create a steeper configuration curve
Per-agent pricing can become costly for larger agent counts
Advanced ITIL workflows may require significant onboarding time
Third-party pricing estimates vary, making budgeting less predictable upfront
Use Cases
InvGate Service Desk
IT help desk incident management — IT teams handle and track incident and request tickets with ITIL-aligned workflows.
Higher education IT services — Universities manage large volumes of unlimited free end-user requests across departments.
Mid-size enterprise ITSM migration — Growing enterprises replace legacy or overpriced ITSM tools with a faster, more affordable platform.
HaloITSM
Enterprise ITIL service desk — Enterprise IT teams implement HaloITSM to run compliant incident, request, change and problem management processes.
Managed service provider operations — MSPs use Halo's product family, including HaloITSM and HaloPSA, to support multiple client organizations from one platform.
Regulated sector service management — Government, healthcare and education organizations use HaloITSM's on-premise and private cloud options to meet compliance requirements.