TOPdesk is an ITSM/ESM platform for ticketing, asset management, and self-service support, used by 10M+ users. See features and per-agent pricing.
TOPdesk is an IT Service Management (ITSM) and Enterprise Service Management (ESM) platform that helps service teams categorize, prioritize, and automatically assign incoming requests. It is used by mid-sized organizations across education, healthcare, local government, and manufacturing, including customers such as KLM, the Van Gogh Museum, the University of Edinburgh, and the City of Amsterdam.
Core capabilities include incident, change, problem, and project management, contract/SLA tracking, IT asset management, a knowledge base, and a 24/7 self-service portal where end users can log tickets, browse FAQs, and check request status. Dashboards and reporting provide performance metrics and help teams identify bottlenecks. Higher-tier plans add AI-assisted categorization, knowledge generation, search, summarization, a writing assistant, and translation.
TOPdesk draws on more than 30 years of service management experience and reports over 10 million users globally. It has been named in the Gartner Magic Quadrant for ITSM and is rated 4.4/5 on Capterra, 4.1/5 on G2, and 4.5/5 on Gartner Peer Insights.
Pricing is per agent per month across three tiers: Essential, Engaged, and Excellent, with pricing decreasing at higher agent volumes and custom quotes for organizations with 50+ agents.