Pluno is an AI support agent for complex B2B tickets. Review of features, integrations and pricing from 850€/month, plus per-seat and per-resolution fees.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Pluno is an AI support agent aimed at B2B companies whose customer tickets are technical and multi-step rather than simple FAQs. The company describes it as resolving complex issues before or after they become tickets, learning from past tickets and connected tools.
The product began in 2021 as a prototype called AwesomeQA, built by two AI engineers, Alexander and Korbinian Abstreiter, to handle repetitive questions. It has since grown into a platform that also covers escalation, workflow automation, agent assistance and quality review. The company behind it is Unbrained GmbH.
The site states a 4.8/5 rating on G2 and says Pluno resolves more than 500K complex customer issues a month across customer teams.
Pluno learns from resolved tickets, including troubleshooting steps, diagnostic questions and edge-case solutions, and from connected sources such as the help center, Jira, Slack and APIs. That shared knowledge base powers every module.
The site organizes the journey into four stages. Before the ticket, the Product Agent helps customers inside the product. When a ticket arrives, Deflection AI resolves it when it has enough evidence and escalates with context when it does not. When agents step in, AI Copilot supplies answers and drafts. When it is a bug, Pluno escalates to engineering and syncs updates back.
Pluno plugs into the help desk a team already uses, so there is no migration and no new inbox.
The Product Agent is embedded in the customer's platform, checks each customer's setup and can change settings or complete tasks. Deflection AI resolves tickets on email, web chat, Discord, Telegram and social platforms such as WhatsApp, supports 50+ languages and includes a reporting dashboard for resolutions and escalations.
AI Copilot pre-generates suggested replies, summarizes threads, searches the knowledge base in one click and can read and write data through custom APIs. AI Tagging & Field Filling categorizes tickets and fills custom fields, and Call Insights & Summary turns calls into ticket notes.
Escalation Copilot sends tickets to Slack, Jira, Linear, Microsoft Teams or incident.io with a customizable report and two-way sync. The Troubleshooting Agent investigates code, logs and databases for root cause. Quality Assurance scores every conversation against custom criteria.
Pluno is an AI support agent for B2B teams with complex, technical tickets. It learns from past tickets and connected tools, then resolves issues inside the product and the help desk, and escalates bugs to engineering with context. It was formerly known as AwesomeQA.
The pricing page shows 850€ per month for the 1,000 to 3,000 tickets/month tier, plus 49€ per seat per month for AI Copilot and 0.90€ per resolution for Deflection AI. Quality Assurance is 35€ per agent per month and the Troubleshooting Agent is 99€ per month. Annual billing is listed at 15% off.
Yes. The site offers Try for Free and Start free trial buttons. The sources do not describe trial length or limits.
Pluno works inside Zendesk, Intercom, Salesforce, HubSpot, JSM and Freshdesk. It escalates to Slack, Jira, Linear, Microsoft Teams and incident.io, and can use Notion and Confluence as knowledge sources.
Pluno suits B2B support teams with technical, multi-step tickets, such as SaaS, hospitality tech, fintech and hardware companies. It is most useful where engineering regularly receives escalated bugs.
Yes. Deflection AI supports more than 50 languages, according to the pricing page.
Deflection AI works with email, web chat and social platforms such as WhatsApp. Pluno also has a dedicated offering for Discord and Telegram communities.
Yes. The Enterprise plan has custom pricing and includes invoicing and custom billing terms, higher volume limits, security review support, a DPA, and SSO and SAML.