TicketBuddy uses AI to resolve repetitive support tickets from your knowledge base, escalating uncertain cases to your team. Plans start at $39/mo.
TicketBuddy is an AI customer support automation platform that answers customer messages using a company's own knowledge base, FAQs, and documentation. According to the company, it resolves roughly 80% of tickets automatically within 30 seconds, and routes anything it isn't confident about to a human agent instead of guessing.
Beyond ticket answers, TicketBuddy provides workflow automation (auto-tagging, priority assignment, templates, multi-step workflows), an embeddable website chat widget that collects visitor details when the AI can't resolve an issue, a real-time analytics dashboard for resolution rates and team performance, and support for 150+ languages.
It connects with existing support and commerce stacks, including Zendesk, Freshdesk, and Gorgias for helpdesk ticketing, Shopify and WooCommerce for ecommerce, Intercom for live chat, HubSpot for CRM, and Trustpilot for reviews.
TicketBuddy is backed by Microsoft for Startups Founders Hub and states it serves 500+ businesses. It offers a free 14-day trial with no credit card required and a 30-day money-back guarantee on paid plans.
No, TicketBuddy does not have a permanent free plan, but it offers a free 14-day trial with no credit card required and a 30-day money-back guarantee on paid plans.
Plans start at $39/month for Starter, $79/month for Growth, and $259/month for Scale. Custom enterprise pricing is available by contacting sales.
TicketBuddy integrates with Zendesk, Freshdesk, and Gorgias, along with Shopify, WooCommerce, Intercom, HubSpot, and Trustpilot.
TicketBuddy supports responses in more than 150 languages.