Userplane review: one-click screen recordings with console logs and network data for support teams. Plans from $47/month. Intercom and Zendesk integrations.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Userplane is a screen recording tool for teams that handle customer-reported issues. Instead of asking a customer to describe a bug in writing, an agent sends a recording link. The customer records their screen, and the team gets back a replay showing what happened.
What separates it from a plain screen recorder is the technical context attached to each recording. Console logs, network requests, user steps and error traces come with the video, so support engineers and developers can see the cause behind what the customer saw.
The company positions the product around closing tickets on first contact and claims tickets can be resolved up to 60% faster when full context arrives upfront. It is built mainly for support agents, support engineers, customer success and engineering teams.
An agent generates a one-click recording link and shares it with the customer, either inside a helpdesk conversation or by other means. The customer opens the link and records their screen while reproducing the problem. No app, install or browser extension is needed, and Chrome, Firefox, Safari and Edge are supported.
When the recording finishes, the team receives a replay along with console logs, network activity, session details and the user's action trail. With the Intercom integration, recordings stay linked to the conversation they came from.
Privacy handling happens before data leaves the customer's browser. Sensitive fields are blurred and confidential data is redacted at source, so passwords and card numbers are not meant to reach Userplane's servers. Admins can configure redaction rules per domain.
The core feature is the recording link, which works for customers without any setup. Behind it sits the debugging layer: console logs, error traces, network activity and request details, plus a replay of user actions. Starter and higher plans list console logs, network activity and action replay explicitly.
Privacy features include automatic blurring of sensitive data, PII masking, configurable redaction rules and a customer-driven consent flow. The Intercom page cites GDPR and CCPA compliance by design.
Higher tiers add workspace branding, custom data retention policies, unlimited screenshots with annotation, and CRM and issue tracker integrations. Enterprise adds server-side logs, bring-your-own-storage for recordings, screenshots and files, SAML SSO, US/EU data residency and dedicated support.
Userplane is a screen recording tool for support and engineering teams. Agents send a recording link, the customer records the issue, and the team receives a replay with console logs, network data and user steps.
The pricing page lists Essential at $47/month, Starter at $79/month and Scale Up at $199/month, all billed annually, plus custom Enterprise pricing. The homepage also shows a $99/month flat rate, so confirm the current price with Userplane.
Yes. The site says every paid plan comes with a 14-day free trial and can be cancelled anytime. The FAQ also mentions a free plan for evaluating the product.
No. Userplane works through a link, with no apps, installs or browser extensions. It supports Chrome, Firefox, Safari and Edge.
It has a native Intercom integration and offers Zendesk, Slack and Chrome integrations. Its Intercom page also lists tools such as Help Scout, Freshdesk, Jira, Linear, Salesforce, HubSpot, Zapier and n8n.
It blurs sensitive fields and redacts data at source, so passwords and card numbers are not meant to reach its servers. The site also cites configurable redaction rules per domain, a consent flow, and GDPR and CCPA compliance by design.
The Essential plan at $47/month is aimed at small teams and includes up to 25 recordings per month. Teams that need unlimited recording requests should look at Starter or above.