CoSupport AI resolves repetitive support tickets and drafts agent replies in 60+ languages. Plans from $99/mo or $0.19 per resolved ticket. Free pilot.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
CoSupport AI is an AI customer service platform that resolves repetitive support tickets on its own and drafts replies for human agents on the rest. It learns from a company's knowledge base, help center, and resolved tickets rather than relying only on general models. The company says it was founded in 2020 and is a SupportYourApp company.
The platform is sold as two main products. The AI Agent works instead of agents on repetitive Level 1 tickets, while the AI Assistant works for agents on tickets that need human judgment. CoSupport AI says it is trusted by more than 300 brands, including Shelterluv, iubenda, Nordic Knots, and Cocoatech.
CoSupport AI connects to a helpdesk, knowledge base, and business systems, then trains on past tickets and help center content. The company describes the connection as no-code and about 10 minutes long. When a ticket arrives, the AI retrieves from the customer's own sources, validates its draft against them, and only then replies, using a patented architecture meant to prevent hallucinations.
Requests the AI cannot close go to a person on the same queue with the full thread and a draft ready to review. The AI can act through an agentic API, for example on subscription changes, and it reads attached screenshots, photos, videos, and documents. It keeps retraining on new resolved tickets and articles.
The AI Agent handles repetitive categories such as billing and refunds, account access, order status, subscription changes, product how-to questions, and routine troubleshooting. The AI Assistant adds ready-to-send drafts, summaries, suggested resolutions, and translations for agents. Both detect the customer's language and respond in it, across 60+ languages on chat, email, and voice.
Other capabilities include sentiment-aware tone, built-in resolution analytics covering deflection, response times, and savings, and a standalone widget for teams without a helpdesk. On security, the company lists ISO 27001 certification, GDPR and CCPA compliance, encryption in transit and at rest, a dedicated server per client, and no cross-client model training.
CoSupport AI is an AI customer service platform that resolves repetitive support tickets autonomously and drafts replies for human agents. It learns from a company's help center and resolved tickets and runs inside helpdesks such as Zendesk, Freshdesk, and Zoho Desk. The company was founded in 2020.
The pricing page lists resolution-based pricing from $0.19 per resolved ticket, a server-based plan from $99/mo with unlimited AI responses, and response-based pricing from $0.04 per response. The homepage quotes $0.50 per AI resolution, so confirm current rates with the vendor. There are no setup fees or long-term contracts.
Yes. It offers a free 30-day pilot on your real tickets that includes 1,000 free AI responses. After day 30 the paid plan starts, and a 60-day guarantee promises 60% AI resolution or a full refund of paid days.
It integrates with helpdesks including Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce, HubSpot, Shopify, and Pylon. Knowledge sources include Notion, Confluence, Google Drive, SharePoint, and OneDrive. It can also run as a standalone widget.
It supports 60+ languages across chat, email, and voice. The AI detects the customer's language and answers in it.
The company states it is ISO 27001 certified and GDPR and CCPA compliant. It runs a dedicated server per client, encrypts tickets in transit and at rest, and does not train other clients' models on your data.
It fits teams with high volumes of repetitive Tier 1 tickets, such as SaaS, e-commerce, fintech, education, consumer app, and BPO support teams. It is most relevant for those on Zendesk, Freshdesk, or Zoho Desk.
The company says connecting takes about 10 minutes with no code. The AI then learns from your tickets and help center and goes live on real traffic during the free pilot.