Obsera unifies email, WhatsApp, chat, and social DMs into one AI-powered shared inbox with suggested replies, routing, and team reporting.
Obsera brings every customer conversation into a single shared inbox, connecting email (including Gmail and Outlook), website chat, WhatsApp, Instagram, Facebook, Messenger, Telegram, TikTok, YouTube and custom enterprise channels. Built for support, sales, and e-commerce teams, it uses AI to generate suggested replies, conversation summaries, intent detection, urgency and sentiment scoring, and knowledge-base-backed answers, while keeping a human in the loop to review, edit, and approve AI-assisted responses before they go out.
Teams can assign conversations, leave internal notes, track status (open/pending/resolved), and monitor response-time performance across the whole team. Obsera is aimed at support teams handling high volumes of messages, e-commerce teams managing order and shipping questions, and sales/service teams that need shared context across channels, with managers getting visibility into workload and response metrics.
Obsera connects email (including Gmail and Outlook), website chat, WhatsApp, Instagram, Facebook, Messenger, Telegram, TikTok, YouTube, and custom enterprise channels into one shared inbox.
No, Obsera does not have a free plan. Plans start at $59/mo for Starter, but no credit card is required to sign up and start a workspace.
No. Obsera generates suggested replies, summaries, and knowledge-base answers, but keeps a human in the loop to review, edit, and approve AI-assisted responses before they are sent.
Enterprise is custom-priced and includes custom volume and AI allowance, SSO, audit logs, dedicated onboarding, custom reporting, API integrations, and dedicated support.