HelpLane unifies email, chat, WhatsApp, SMS & Facebook into one AI-powered inbox. See pricing, features, and a free plan comparison.
Category
Customer Support
Pricing
Freemium, from $ 0
Verified
Not yet
Last updated
August 7, 2026
Free TrialAutomationAPIAIFreemium
HelpLane is a customer support platform built around a single, AI-native inbox for teams that don't want to grow headcount to keep up with support volume. It centralizes conversations from email, live chat, WhatsApp, SMS, and Facebook Messenger into one shared view, and layers AI on top to draft context-aware reply suggestions and summarize conversation threads so agents can resolve tickets faster. Beyond the inbox, HelpLane offers no-code workflow automation for auto-assigning conversations, sending follow-ups, and tagging contacts, plus a multi-brand mode that lets a single account manage separate businesses or product lines with their own settings and branding. It integrates with tools like Slack, HubSpot, Stripe, Jira, Twilio, and Facebook, and exposes a REST API for custom integrations. Security features include two-factor authentication, audit logs, and role-based access control. HelpLane offers a free plan for very small teams (50 conversations/month, 1 agent) and paid Standard, Growth, and Pro plans that add unlimited conversations/agents, more communication channels, automation rules, API access, and SLA management, each with a 14-day free trial.
Key Features
Unified Omnichannel Inbox — Manage email, live chat, WhatsApp, SMS, and Facebook Messenger conversations from a single shared inbox.
AI-Powered Replies — AI-generated, context-aware reply suggestions and conversation summaries help agents respond faster.
No-Code Workflow Automation — Rules-based automation auto-assigns conversations, sends follow-ups, and tags contacts without coding.
Multi-Brand Management — Run multiple businesses or product lines from one account, each with its own branding and settings.
API & Webhooks — A REST API and webhooks (Growth plan and above) enable custom integrations beyond the built-in Slack, HubSpot, Stripe, Jira, and Twilio connectors.
Security & Access Control — Two-factor authentication, audit logs, and role-based access control, with custom roles and advanced RBAC on higher tiers.
Pros & Cons
Pros
Unifies email, live chat, WhatsApp, SMS, and Facebook Messenger into a single inbox
AI-generated reply suggestions and conversation summaries can speed up first response times
No-code workflow automation for assignment, follow-ups, and tagging
Multi-brand support lets one account manage several businesses with separate settings
Free plan and 14-day free trial on all paid tiers with no credit card required
Cons
Free plan is limited to 1 agent, 1 brand, and 50 conversations/month
SMS, WhatsApp, and Facebook channels, plus API access, are gated behind the $99/mo Growth plan
AI usage is capped by monthly AI-credit limits that scale with plan tier
Company details such as founding year and headquarters are not publicly disclosed