Whelp pairs AI Agents with an omnichannel inbox for WhatsApp, chat, SMS and email. Free plan, paid plans from $29 per seat per month. Read our review.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Whelp is a conversational customer support platform that pairs AI Agents with an omnichannel inbox. It is designed for companies that talk to customers on many channels, including WhatsApp, web chat, SMS, email, voice, Instagram, Messenger and Telegram, and want those conversations in one place.
The company says its AI Agents automate up to 60% of customer inquiries, leaving people to focus on complex cases. Whelp is built in New York, says it powers support for more than 550 companies in 16 countries, and is part of the Techstars and 500 Startups portfolios.
A team connects its channels to one shared inbox. Incoming conversations from WhatsApp, email, SMS, Instagram and other sources appear together, each linked to a unified customer profile with history and store details such as the connected Shopify account.
AI Agents then answer routine questions instantly. They are trained on a company's FAQs, policies and catalog, and they can look up orders, bookings and accounts. When a case is complex, such as a damaged item with a refund request, the agent routes it to the right team with the full conversation history.
The AI Agents answer in the brand's voice around the clock, take actions such as order status checks and bookings, and escalate with context. The inbox adds assignment, mentions, private notes and a unified customer profile, with web, iOS and Android apps for agents on the move.
Beyond those two pillars, Whelp lists a CRM, a chatbot builder, outbound broadcasts and reporting. Standard includes a flow-based chatbot, while Advanced adds a dynamic chatbot, comment handling on Instagram and Facebook, broadcasts on WhatsApp, SMS, Telegram and email, and mobile chat SDKs.
Whelp is a conversational customer support platform that combines AI Agents with an omnichannel inbox. It brings WhatsApp, web chat, SMS, email, voice and social channels into one place for support teams.
Whelp has a Free plan at $0 per month for one seat, Standard at $29 per seat per month and Advanced at $79 per seat per month. Premium is custom priced. Annual billing saves 20%.
Yes. The Free plan includes one seat, a live chat widget, the unified inbox, unlimited conversations, iOS and Android apps and contacts. The Standard and Advanced plans show a Try for free option.
AI Agents are included in the Advanced plan at $79 per seat per month, along with a dynamic chatbot, broadcasts and a dedicated account manager. Whelp says the agents automate up to 60% of inquiries.
Whelp lists channel integrations such as WhatsApp, Facebook, Instagram, Telegram, Twilio, LINE, Viber and Webex. It also lists Shopify and Salesforce as CRM integrations and Stripe among several payment integrations.
No. Whelp runs in a modern web browser, and iOS and Android apps are available for agents. Some channels, such as the WhatsApp Business API, need a short verification with the provider.
Every Whelp plan includes unlimited conversations. WhatsApp Business Platform conversation fees are charged separately by Meta and are not part of plan prices.
Whelp says cloud connections are encrypted end to end and two-factor authentication is available. On-premises deployment is available for teams that want more control, and the privacy policy has full details.