Featurebase is a broader customer support and feedback platform combining an omnichannel inbox (in-app, Slack, Discord, email), an AI support agent (Fibi),…
Best for Featurebase: Featurebase fits support-and-product teams that want a free single-seat inbox to start, then AI-assisted ticket resolution (Fibi, at $0.49 per resolution) and feedback tooling together, from $29/seat/month.
Best for Upvoty: Upvoty fits teams that just need a dedicated feedback board and roadmap without a support inbox, starting at $15/month with no per-seat AI usage fees.
At a Glance
Featurebase
Upvoty
Primary category
Product Management
Product Management
Rating
Not documented
Not documented
Pricing model
Freemium
subscription
Starting price
Free (paid plans from $29/seat/month, billed yearly)
$15/month
Free plan
Yes
Not documented
Free trial
Yes
Yes
Platforms
Web
Web
Team collaboration
Not documented
Not documented
AI features
Yes
Yes
Public API
Yes
Yes
Key Differences
Support Inbox
Featurebase: Unifies in-app, Slack, Discord, and email conversations in one omnichannel inbox, included on the free plan.
Upvoty: No support inbox; purely feedback boards and a roadmap.
Teams evaluating an all-in-one vs. point solution need to know whether ticketing is bundled in.
Free Plan
Featurebase: Free plan for 1 seat with live chat, unified inbox, and mobile app access (no AI support).
Upvoty: No free plan; the cheapest tier is $15/month, with a 14-day free trial.
Solo founders or very small teams may need a genuine $0 entry point.
AI Capabilities
Featurebase: Fibi AI agent for automated ticket resolution ($0.49/resolution, Growth tier and above), plus AI feedback prioritization and an AI Copilot.
Upvoty: Merge AI for duplicate feedback-post detection only.
The depth of AI usage differs sharply — Featurebase's AI touches support conversations, Upvoty's touches only feedback triage.
Pricing Model
Featurebase: Per-seat pricing ($29-$99/seat/month) plus $0.49 per AI resolution.
Upvoty: Flat per-project pricing ($15-$49/month) with no per-seat or usage fees.
Growing support teams pay more per seat on Featurebase, while Upvoty's cost stays flat regardless of team size.
Compliance
Featurebase: Reports SOC 2, GDPR, and CCPA compliance.
Upvoty: Not documented.
Enterprise buyers with security review requirements need documented compliance certifications.
Feature-by-Feature
Support & Inbox
Feature
Featurebase
Upvoty
Omnichannel inbox (Slack/Discord/email/in-app)
Available
Unavailable
Live chat
Available
Unavailable
AI-native help center/docs
Available
Unavailable
Workflows/SLA automation
Available
Not documented
Feedback & Roadmap
Feature
Featurebase
Upvoty
Public feedback/voting board
Available
Available
Public roadmap
Available
Available
Changelog
Available
Available
AI duplicate detection
Not documented
Available
AI & Compliance
Feature
Featurebase
Upvoty
AI support agent
Available
Unavailable
Free plan
Available
Unavailable
SOC 2/GDPR/CCPA compliance
Available
Not documented
API/MCP/Webhooks
Available
Available
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
Featurebase
Free — $0 Forever free
Growth — $29/seat/month Billed yearly
Professional — $59/seat/month Billed yearly
Enterprise — $99/seat/month Billed yearly, requires a sales demo
Upvoty
Power — $15/month monthly (10% discount annual)
Super — $25/month monthly (10% discount annual)
Hyper — $49/month monthly (10% discount annual)
Enterprise — Custom custom
Pros & Cons
Featurebase
Pros
Generous free plan and low entry-priced paid tiers compared to legacy enterprise feedback tools
Clean, modern interface that reviewers consistently describe as easier to use than older competitors like UserVoice or Productboard
Combines feedback, roadmap, changelog, and support inbox in one workspace, reducing the need for separate tools
AI-assisted duplicate detection and Fibi support agent are considered strong differentiators in third-party comparisons
Cons
Some advanced features, such as SLAs, workflow automation, and API and webhook access, are gated behind higher-priced Professional and Enterprise tiers
Per-seat pricing can become expensive for larger support and product teams compared to per-tracked-user pricing models used by some competitors
Analytics and reporting depth are noted by reviewers as less mature than longer-established competitors like Canny
Branding and customization options for public-facing boards are described by some users as somewhat limited
Upvoty
Pros
Affordable entry-level pricing compared to enterprise feedback tools
AI-assisted tagging and duplicate merging reduce manual triage work
Simple setup with public roadmap and changelog built in
14-day free trial with no credit card required
Wide language support for international products
Cons
Lower tiers limit to a single project
Smaller ecosystem than larger competitors like Canny
Public pricing page omits some enterprise-only detail, requiring a sales contact
Small, bootstrapped team may mean slower feature velocity than VC-backed rivals
Use Cases
Choose Featurebase: Featurebase fits support-and-product teams that want a free single-seat inbox to start, then AI-assisted ticket resolution (Fibi, at $0.49 per resolution) and feedback tooling together, from $29/seat/month.
Choose Upvoty: Upvoty fits teams that just need a dedicated feedback board and roadmap without a support inbox, starting at $15/month with no per-seat AI usage fees.
Need both: A team already standardized on another support tool could run Upvoty separately as a lightweight, low-cost public roadmap — but for most buyers this would be redundant, since Featurebase's own Feedback hub already covers voting and roadmap functionality.
Featurebase
Startup feedback and roadmap management — Early-stage SaaS teams use the free or Growth plan to collect feature requests, publish a public roadmap, and keep users informed through changelogs without investing in a heavyweight product management suite.
AI-assisted customer support — Growing support teams use the unified inbox and Fibi AI agent to resolve routine customer questions automatically while routing feedback captured during support conversations directly into the product feedback board.
Enterprise multi-brand support and feedback — Larger, multi-team organizations use the Enterprise plan's multi-brand workspace, SSO, and custom admin roles to run feedback and support operations across multiple products or customer segments under one governance model.
Upvoty
Prioritizing the product roadmap — Product managers use vote counts on the feedback board to decide which features to build next.
Closing the feedback loop with customers — Support and customer success teams notify users automatically via changelog when their requested features ship.
Building a public-facing roadmap — Startups embed a branded, public roadmap on their website to build transparency and trust with early customers.
Frequently Asked Questions
Does either have a free plan?
Featurebase does, offering 1 seat with live chat and a unified inbox (no AI support); Upvoty has no free plan, only a 14-day trial.
Which includes a support inbox?
Featurebase unifies Slack, Discord, email, and in-app conversations in one inbox; Upvoty has no support inbox at all.
How is AI priced on Featurebase?
Featurebase charges $0.49 per AI resolution in addition to its per-seat monthly pricing.
Which has duplicate feedback detection?
Upvoty's Merge AI automatically detects duplicate posts; this isn't documented for Featurebase.
Which is cheaper for a small team?
Upvoty's flat $15/month vs. Featurebase's $29/seat/month Growth plan, though Featurebase's Free plan covers 1 seat at $0.
Does either offer startup discounts?
Featurebase offers an 86% discount plus a year of free Fibi AI for startups under 2 years old with fewer than 6 employees; this isn't documented for Upvoty.