Refund Policy

At Gappsy, we strive to provide valuable services to marketing agencies seeking visibility on our platform. This Refund Policy explains our approach to refunds for Spotlight Placement purchases.

Spotlight Placement Purchases

Important: Spotlight Placement purchases are non-refundable once a listing is created and published, due to editorial review time, labor, and promotional exposure already provided.

When you purchase a Spotlight Placement, our team immediately begins work on your listing:

• Editorial review of submitted content and materials
• Verification of agency information and credentials
• Optimization of listing content for maximum visibility
• Publication and promotion on the Gappsy platform
• Ongoing maintenance during the placement period

Because this work begins immediately and resources are committed to your placement, we cannot offer refunds once the listing is live.

Exceptions & Special Circumstances

We will issue a full correction or refund in the following situations:

• Technical Errors: If a technical issue on our end prevents your listing from being published as agreed
• Duplicate Payments: If you were accidentally charged multiple times for the same placement
• Service Not Delivered: If we are unable to fulfill the placement as described
• Pre-Publication Cancellation: If you request cancellation before your listing is reviewed and published (subject to a processing fee)

Quality Guarantee

While we cannot offer refunds for published placements, we stand behind the quality of our service:

• Your listing will be displayed prominently as agreed
• We will work with you to optimize content before publication
• Technical issues affecting your listing will be resolved promptly
• Your placement will remain active for the full purchased term

If you experience any issues with your Spotlight Placement, please contact us immediately so we can address them.

Requesting a Refund

If you believe you qualify for a refund under the exceptions listed above, please contact us with:

• Your agency name and contact information
• Order or transaction details
• Detailed explanation of the issue
• Any relevant documentation or screenshots

We will review refund requests within 5 business days and respond with our decision.

Chargebacks & Disputes

If you initiate a chargeback or payment dispute without first contacting us:

• Your Spotlight Placement will be immediately removed
• We will provide documentation to the payment processor showing service was delivered
• Future services may be restricted

We strongly encourage you to contact us first so we can resolve any concerns directly.

Contact Information

For all refund questions and requests, please contact us:

• Email: support@gappsy.com
• Subject line: "Refund Request"

We aim to respond to all inquiries within 24-48 hours during business days.

Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.