Avochato lets sales, support, and marketing teams run two-way business SMS, live chat, and calls from a shared inbox. See Avochato pricing, features, and pros…
Category
Knowledge Base
Pricing
Usage-based SaaS pricing: Pay as You Go at $0/mo platform fee plus $0.08 per segment (under 2,000 segments/mo), Standard at $210/mo plus $0.03 per segment (over 2,000 segments/mo), and a custom Premium plan with volume discounts, Salesforce integration, and HIPAA BAAs. A free trial is offered., from $0/mo
Avochato is a business text-messaging platform built for teams that need to run two-way conversations with customers at scale. It provides a shared team inbox for SMS, live chat, WhatsApp, and voice calls, so multiple reps can manage conversations, auto-assignment, and role-based permissions from one place. Automation features include keyword-triggered auto-responses, SMS drip campaigns, one-to-many broadcasts with scheduling, text-based surveys, and reusable templates. Teams can personalize outreach with custom fields, tags, and media attachments, and track performance with built-in analytics. Avochato integrates with Salesforce, Slack, Microsoft Teams, Zapier, and Okta, exposes an API/webhooks, and offers a Chrome extension plus iOS and Android apps. It also markets an add-on called Avo AI for automating replies. The platform is used across sales, marketing, support, and operations teams in industries such as healthcare, education, retail, staffing, and professional services, and it highlights SOC 2 certification and HIPAA support (with BAAs available) for regulated customers.
Key Features
Shared Team Inbox — Manage SMS, live chat, and WhatsApp conversations from one shared inbox with role-based permissions and auto-assignment of new conversations.
Automation & Drip Campaigns — Trigger auto-responses from keywords, run SMS drip campaigns that automatically remove non-responsive contacts, and send scheduled one-to-many broadcasts.
Templates & Custom Fields — Save reusable message templates for consistent replies and store custom fields and tags to personalize and segment outreach.
Surveys & Analytics — Collect customer feedback via text surveys with conditional logic and track team performance with built-in analytics dashboards.
Integrations & API — Connect to Salesforce, Slack, Microsoft Teams, and Zapier, or build custom workflows with Avochato's public API and webhooks.
Mobile Apps & Chrome Extension — Text customers on the go with native iOS and Android apps, or send messages from the browser with the Avochato Chrome extension.
Pros & Cons
Pros
Shared inbox lets whole teams manage SMS, live chat, and WhatsApp conversations from one place with role-based permissions
Pay as You Go plan has no monthly platform fee, making it accessible for lower-volume senders