byVoice review: AI voice agents that answer calls, book appointments, and qualify leads. Features, integrations, and pricing from $29/mo.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
byVoice is an AI agent platform that automates customer communication by phone, SMS, and chat. Its voice and chat agents answer inbound calls, make outbound calls, book appointments, qualify leads, and update CRM records. The platform is operated by ByVoice Sp. z o.o., a company registered in Kraków.
The site organizes the product around an AI receptionist for inbound traffic, an AI sales agent for outbound outreach, and agent development services for teams without AI experience. A white-label option lets agencies and resellers offer the platform under their own brand. Industry pages cover roofing, HVAC, plumbing, real estate, education, and e-commerce and retail.
Teams create AI agents in the platform, each configured for a specific job or campaign, such as answering inbound calls or making outbound calls. The site says an agent can launch in 15 minutes without developers, and specialists are available to do the setup instead. Agents use a knowledge base of uploaded company documents to answer questions about the business.
Under the hood, agents can run on language models from OpenAI, Gemini, Groq, Deepseek, and Anthropic. Speech-to-text comes from Google, and text-to-speech from Google or ElevenLabs. When a conversation needs a person, the agent transfers it to a human based on conditions the team defines. Telephony connects through Twilio or SIP.
On the inbound side, the AI receptionist covers calls, SMS, and messenger around the clock, books appointments, and writes updates to the CRM. Cloud PBX functions include conversational IVR, intelligent call routing, automatic call distribution, spam protection, and call scoring.
Outbound features include a parallel dialer, answering machine detection, outbound IVR, and visit notifications. The pricing page lists predictive, power, broadcast, and progressive dialing. Chat automation adds a website widget, SMS, WhatsApp, and Telegram messaging, and bulk messaging. A real-time dashboard and supervisor analytics track conversations and campaign performance.
byVoice is an AI agent platform that automates inbound and outbound calls, SMS, and chats for businesses. Its agents answer calls, book appointments, qualify leads, and update CRM data. It is operated by ByVoice Sp. z o.o. in Kraków.
Plans are Starter at $29/mo, Pro at $99/mo, and Business at $199/mo, excluding VAT. Included AI minutes are 150, 700, and 1,500. Extra minutes cost $0.18, $0.14, or $0.13 depending on the plan.
The pricing page shows Start free trial buttons on the Starter and Pro plans, and the site advertises a free demo call. The length and limits of the trial are not stated in the sources.
The homepage describes human-like conversations in 100+ languages, while the pricing page lists 150+ supported languages. Text-to-speech comes from Google and ElevenLabs.
The site lists Twilio, WhatsApp, Telegram, Google Sheets, Zapier, Make, HTTP APIs, and a public API with webhooks. It also mentions CRM, HRM, and ERP system integrations without naming products.
It suits businesses that miss calls or spend time on manual dialing, including home service companies, real estate firms, sales and recruiting teams, and agencies. Agencies can also use the white-label option.
The $29/mo Starter plan and the stated 15-minute launch make it reachable for small teams. Small businesses should check minute limits and separate telephony costs against expected call volume.
Yes. Agents can transfer a caller to a human agent based on defined conditions, and chats can switch to a human without changing the conversation flow.