Chatabird combines live chat, custom AI agents and automation with unlimited conversations. Free plan available; paid plans from $29.75/month.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Chatabird is a customer support platform that combines live chat, AI agents, automation workflows and knowledge bases in one product. Businesses use it to talk with website visitors in real time and to handle conversations that arrive through Messenger and Instagram, all from a single inbox.
The company's main pitch is cost. Chatabird charges one flat price per workspace, with unlimited conversations on every plan and unlimited team members on paid plans. It presents this as an alternative to tools such as Intercom, Zendesk and Tidio, and it claims support costs can drop by up to 70%.
Teams start by creating custom AI agents and training them on their own material: help docs, website content and past chats. Knowledge base articles feed those agents directly, so the same content serves customers who browse help pages and the AI that answers questions in chat.
Conversations then reach a shared inbox. Messages can be routed to departments by keywords, customer type or inquiry topic. The flow builder adds automation on top, handling steps such as lead qualification, scheduling and order tracking, while human agents take over the cases that need them.
The AI agents can work in three modes. A standalone agent answers customers around the clock without human involvement, a reply assistant suggests responses so human agents reply faster, and an internal expert helps staff find answers about the business. Separate agents can be created for support, sales or billing.
Beyond AI, the inbox offers internal notes, saved replies, full customer profiles with conversation history, and team performance analytics. A drag-and-drop flow builder with pre-built templates covers interactive FAQs, appointment scheduling and lead capture, and public or internal knowledge bases support both customers and staff.
Chatabird is a customer support platform that combines live chat, custom AI agents, automation workflows and knowledge bases. Teams use it to answer customers in real time and automate repetitive support work.
Chatabird has a Free plan at $0, Standard at $29.75 per month and Pro at $72.25 per month. The pricing page offers an annual option that saves 15%. All plans include unlimited conversations.
Yes. The free plan has no time limit and requires no credit card. It includes unlimited conversations, 2 team members, 1 custom AI agent, 100 one-time AI messages, up to 3 flows and Messenger and Instagram integration.
No. The company states it charges one predictable price per workspace with no per-agent fees and no usage-based billing. Paid plans include unlimited team members and every plan includes unlimited conversations.
AI messages are limited by plan: 100 one-time on Free, 200 per month on Standard and 800 per month on Pro. Paid plans can switch to unlimited AI messages by using their own AI API key.
The sources list website live chat, Messenger and Instagram, all managed in one inbox. The Pro plan also lists API access and advanced integrations, though specific apps are not named.
It appears aimed at them. The free plan, flat pricing and no-code builders target small teams and startups, and the company says no developers are required to launch workflows, bots and knowledge bases.
Chatabird's comparison table lists a flat $35 to $85 per workspace, versus Intercom at $29 to $132 per agent and Tidio at $24 to $2999 per account. It highlights unlimited agents, unlimited conversations and a free plan as differences.