Chative review: e-commerce live chat, AI agent and omnichannel inbox with Shopify support. Free plan, paid tiers from $10 per member per month.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Chative is a customer engagement platform designed for online stores. It gathers conversations from website live chat, Facebook Messenger, Instagram Business, Zalo OA and WhatsApp Business into a single inbox, and adds AI, automation and a CRM on top.
The company positions it as more than a chatbot, describing an AI sales assistant built around a store's own data. Human agents and AI work in the same system, so routine questions can be automated while people handle the rest.
The site says more than 10k businesses use Chative, and the testimonials come largely from Shopify merchants, small shops and agencies.
Store owners connect their channels through add-ons. Messages from each channel appear in the omnichannel inbox, where team members can reply, leave notes, use canned responses and route tasks to the right person.
For Shopify stores, the connection pulls in order history, order details, product information and the shopping cart, so agents see context while chatting. On higher plans agents can also send products and create or edit orders.
The AI Agent answers FAQs, order tracking and product questions using store data. Workflows then handle repeat tasks such as abandoned cart reminders, promotions and follow-ups after a purchase.
The AI layer has two parts. AI Agent responds to customers around the clock in multiple languages, while AI Magic helps human agents with smart reply suggestions, instant translations and automatic customer data updates.
The CRM centralizes customer notes, activities, labels and custom fields across channels. Teams can segment customers by behavior and preferences to build targeted campaigns and retarget buyers with offers.
Collaboration tools include mentions in notes, an internal knowledge base, member groups, custom permissions and team performance reports. The chat widget supports branding, lead forms and multiple languages, and the Business plan adds API and webhooks.
Chative is a customer messaging platform for e-commerce. It combines an omnichannel inbox, website live chat, an AI agent, automation workflows and a CRM, with a Shopify connection.
Starter is free forever for 3 members. Team costs $10 per member per month and Business costs $25 per member per month. WhatsApp Business is an add-on at $19 per number per month.
Yes. The Starter plan is free to use with no hidden cost, and the site advertises a free trial with no card required.
It supports website live chat, Facebook Messenger, Instagram Business, Zalo OA and WhatsApp Business. WhatsApp requires a paid add-on.
Yes. The Shopify add-on is free, supports unlimited connected stores and shows order history, shopping cart and order details. Creating and editing orders is also listed.
The AI Agent answers FAQs, order tracking and product questions 24/7 using store data. Chative says it takes care of 70% of inquiries.
The site targets solopreneurs, startups and new online shops with a free plan, and reviewers on the site describe it as affordable for small shops. Larger teams may need the Team or Business plan.
Yes, API and webhooks are included in the Business plan.