CivicTrack is a CRM for elected officials and nonprofits to manage constituent requests, casework, and communication in one platform.
CivicTrack replaces spreadsheets with a centralized platform for tracking constituent requests, casework, and communication. It covers case and document management, 311 request handling, and reporting/analytics with instant report generation, along with communication tools such as email, text, newsletters, and web forms.
The platform includes a smart replies feature to speed up responses to common requests and integrates with municipal websites so residents can submit requests directly. CivicTrack states it serves over 500 government offices and nonprofits across North America, including cities such as Austin, Chicago, Baltimore, and Mississauga, as well as nonprofits like Matthew House Toronto.
CivicTrack is aimed at elected officials (e.g., city council members), municipal administrators, and nonprofit organizations that need to manage constituent or client requests at scale with security and privacy controls built in.
CivicTrack is built for elected officials, municipal governments, and nonprofits that need to manage constituent or client requests and casework at scale.
CivicTrack has three per-user/month paid plans (minimum 3 seats): Essential at $39, Professional at $49, and Premium at $74, differing mainly in record limits and communication features.
No free plan or free trial is listed on CivicTrack's pricing page; all plans are paid.
CivicTrack also supports 311 request management, multi-channel communication (email, text, newsletters, forms), and reporting/analytics.