CWILL Post-Purchase offers Shopify order tracking, exchange-first returns, and shipping protection. Free plan; paid Order Tracking plans from $11/month.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
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CWILL Post-Purchase is a group of apps for Shopify and DTC brands that manage the period after checkout. It includes Order Tracking, Returns & Exchanges, and Shipping Protection, which CWILL describes as built to work together after the order is placed.
The suite targets common post-purchase problems: constant "Where's my order?" tickets, refunds where an exchange would keep the sale, slow resolution of lost packages, and tracking pages outside the brand. CWILL says it serves 30,000+ Shopify and DTC brands.
The apps connect directly to a Shopify store. Order Tracking syncs shipment data, detects carriers automatically, and publishes a branded tracking page and delivery notifications. Installing it syncs tracking data for orders from the past 30 days, so no manual import is needed.
Returns & Exchanges gives customers a self-serve flow that offers a swap or store credit before a refund. Shipping Protection lets customers cover an order at or after checkout, then file claims through CWILL. Order Tracking and Returns & Exchanges are separate apps, while Shipping Protection is included within Order Tracking.
Order Tracking covers 1,600+ carriers, including USPS, UPS, FedEx, and DHL. Features include localized tracking pages, a shipment dashboard, dropshipping mode, custom shipment statuses, estimated delivery dates, AI product recommendations, discount upsells, and analytics. Tracking pages can also collect reviews.
Returns & Exchanges offers branded, exchange-first returns that reduce manual support work. Shipping Protection handles lost, damaged, or stolen claims directly. Higher Order Tracking tiers add auto-translation, CSV and PDF export, developer APIs and webhooks, removal of CWILL branding, and dedicated support.
CWILL Post-Purchase is a set of Shopify apps covering Order Tracking, Returns & Exchanges, and Shipping Protection. It aims to cut support tickets, turn refunds into exchanges, and cover lost or damaged deliveries.
There is a free plan with 20 credits per month. Paid plans start at $11 per month for Essential, $59 for Professional, and $479 for Enterprise, with annual billing saving up to 20%.
Yes. Every paid Order Tracking plan includes the same free trial period, with no charges and no credits used while it runs. The Free plan also requires no credit card, according to CWILL.
Order Tracking and Returns & Exchanges are separate apps, so you can adopt one and add the other later. Shipping Protection is built into Order Tracking and needs no additional setup.
Yes. CWILL Returns & Exchanges is exchange-first and offers store credit or a swap before defaulting to a refund. The flow is self-serve and branded.
CWILL lists integrations with Shopify, Shopify Plus, WooCommerce, Klaviyo, Gorgias, Zendesk, Shopify Flow, Judge.me, Loox, and Yotpo, among 84 apps and platforms. It also tracks 1,600+ carriers.
No manual import is needed. Installing the app automatically syncs tracking data for orders from the past 30 days.
The free plan and $11 per month Essential plan make Order Tracking accessible to small stores. CWILL states its paid plans are priced for brands in the $3M-$50M revenue range, so very small stores should check fit.