DocCharm drafts help-article updates when your product changes, with human approval. Plans start at £100/month. See features, pricing and verdict.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
DocCharm is a help center platform that tries to keep its own articles accurate. It watches the product a company builds, works out which changes matter to customers, and drafts new, refreshed or retired help articles. A person on the support or documentation team reviews each draft and approves it before anything goes live.
Beyond the drafting engine, DocCharm is a complete help center. It includes a public site on the customer's own domain, plain-language search, an embeddable help widget, optional AI chat that answers from published articles, and internal documentation with per-article visibility. It is operated by Yak Shaving Ltd, trading as DocCharm, with a registered office in London.
Setup starts with a one-click install that an engineer performs to link DocCharm to where the product is built. After that, DocCharm quietly watches product changes and decides which ones matter to customers. According to the company, it catches things release notes miss, such as a renamed button, a new feature or a changed flow.
Relevant drafts arrive in a review queue. Each one explains what changed, why the article needs updating and how confident the system is. The reviewer can approve, tweak the wording first or dismiss the draft, and approval publishes it immediately. Articles stay linked to the product areas they describe, so they flag themselves later if that area changes.
The core feature is the drafted update queue, covering new articles, refreshed articles and retired ones. Freshness alerts, evidence on every draft and a help center health gauge help reviewers judge what needs attention. Content gap reports show what readers search for and cannot find, which gives writers a practical to-do list.
For readers, DocCharm provides a branded public help center, smart search, an in-app widget and optional AI chat grounded in the articles. For authors, it offers a friendly editor, full version history with one-click rollback, and public or internal visibility per article. Larger teams get SAML single sign-on, roles, multiple approvers and an approval audit trail.
DocCharm is a self-updating help center. It notices changes in a company's product, drafts new, updated or retired help articles, and queues them for a person to approve. It also provides the public help center and internal docs themselves.
Starter is £100 per month and Company is £400 per month. A Custom plan is available by contacting the company. The site notes that product and article limits are indicative while they are calibrated with early customers.
The site says teams can start free with no credit card required. It does not spell out what the free start includes or how long it lasts, so check the sign-up flow before relying on it.
No. According to the company, every update waits in a review queue until a person approves it. Reviewers can approve, edit the wording first or dismiss a draft.
The sources name GitHub, used for sign-in and for connecting a product repository. The help center also describes importing from Zendesk and from llms.txt docs sites. SAML single sign-on is available on the Company plan.
The company says it reads products with minimum access, encrypts data in transit, strips secrets from what it reads and never uses customer information to train other companies' AI. It includes a data processing agreement on Starter and Company plans.
It suits software teams whose product changes often and whose help articles drift out of date. Support leads, documentation owners and product teams are the main audience.
The company says setup needs one favor from an engineer, a one-click install that links DocCharm to where the product is built. After that, the support or documentation team runs it without technical work.