Echo Knowledge Base is a free WordPress plugin for building searchable documentation, FAQs, and AI-powered self-service support with premium add-ons.
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Echo Knowledge Base is a WordPress plugin used by over 15,000 professionals to build self-service documentation, FAQ pages, and help centers directly on a WordPress site. It organizes articles into a hierarchical structure of up to five levels, supports FAQ shortcodes for embedding help content anywhere on a site, and includes a search feature with behavior tracking so site owners can see what visitors are looking for.
The plugin includes AI-powered features such as an AI chatbot that answers visitor questions using the site's existing content, content gap analysis to surface unanswered questions, readability analysis, and automated tag suggestions. It also offers 26 pre-made design templates, multi-language support with right-to-left layout compatibility, and an analytics dashboard tracking article views, ratings, and search behavior.
Echo Knowledge Base is free to install with a full core feature set, and offers paid add-on bundles (Basic, Professional, and Access Control) that unlock elegant layouts, unlimited knowledge bases per site, advanced search, custom user roles, and access permission management. It is distributed through the WordPress plugin ecosystem and backed by a 30-day money-back guarantee on paid add-ons.