Eskra drafts customer service email replies with AI using Shopify and sheet data. Free plan with 3 drafts a day; Pro from $49/month. Read the review.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Eskra is a web-based AI email assistant that drafts customer service replies for small businesses and solo entrepreneurs. It sits on top of an existing inbox rather than replacing it: the user still sees every message, edits the draft, and presses send. According to the company, nothing is sent without the user's approval.
The product is aimed at people who answer their own support email and want to keep a personal tone. Drafts are written in the user's voice, and Eskra learns from the replies the user sends and how they edit them. The company positions it as a simpler alternative to full helpdesk systems such as Zendesk.
After creating an account, users connect an email account and answer a few questions about their business, tone and sign-off. These questions can be skipped. Users can also add policy pages. When a customer email arrives, Eskra reads that message and, unless the user turns it off, past emails with the same person for context.
Users can add a note before choosing Draft reply, then edit the result or press Redraft. Facts in notes, such as a new payment option, are remembered after sending. Drafts are written through OpenAI's API, which the company says does not train on user data.
The main feature is reply drafting that uses real business data. Users can connect Google Sheets or Excel as a private database of customers and products, link Shopify so drafts include the customer's order, and rely on automatic shipping tracking. Replies can reference prices, stock levels, discounts and order status.
Beyond replies, Eskra includes a compose tool for new emails, a voice tool for adding notes, and support for ten languages. Every plan allows unlimited inboxes. Free standalone tools include an Email Writer, Email Improver, Subject Line Generator and Customer Support Generator.
Eskra is a web-based AI email assistant that drafts customer service replies for small businesses and solo entrepreneurs. It connects to your existing mailbox, and you review, edit and send each draft yourself.
Eskra has a Free plan at $0, Pro at $49 per month or $444 per year, and Teams at $99 per month or $768 per year. Early bird offers give $15 off the first month of Pro and $30 off the first month of Teams.
Yes. The Free plan is listed as forever free and includes unlimited inboxes, sheet connections and the tracking API, but is limited to 3 AI drafts a day. The company's FAQ says Pro removes the daily limit.
Eskra works with Gmail, Outlook and any custom email that supports SMTP/IMAP. The site says iCloud, Yahoo Mail and AOL are being added soon.
Yes. You can connect Google Sheets or Excel as a private database of customers and products, and connect Shopify so drafts include the customer's order. Eskra also automatically tracks shipping on orders.
No. According to the company, nothing is sent without you. You can edit a draft or add a note and press Redraft, and Eskra learns from your edits.
It is built for small businesses and solo entrepreneurs who handle their own support email. The company contrasts it with large ticketing systems like Zendesk, saying it is simpler and needs no new software to learn.
The company says emails stay in your own mailbox and are loaded on demand, and that it never sells or shares data. It keeps a few past replies with customer details removed plus short business facts, which you can view and delete, and drafts go through OpenAI's API, which does not train on your data.