Freshworks offers AI-powered software for customer service, IT service management, and sales, including Freshdesk, Freshservice, and Freshsales.
Freshworks Inc. (NASDAQ: FRSH) was founded in October 2010 in Chennai, India as Freshdesk, a customer support helpdesk tool, and was renamed Freshworks in 2017 as its product portfolio expanded beyond customer service. The company is now headquartered in San Mateo, California, and reports serving more than 74,000 businesses across 120+ countries.
Rather than a single product, Freshworks is the parent brand for a family of cloud business applications: Freshdesk (customer service and ticketing), Freshservice (IT service management, built on ITIL practices), Freshsales (sales CRM), Freshchat (live chat and messaging), Freshcaller (cloud contact center), and Freshmarketer (marketing automation). Each product is sold and priced separately but shares a common design language and the company's "Freddy AI" copilot and AI agent technology for automating support, IT, and sales workflows.
The suite emphasizes AI-assisted self-service, low-code workflow automation, and integrations with tools such as Slack, Microsoft Teams, Google Workspace, AWS, and Okta through the Freshworks Marketplace. Individual Freshworks products (Freshdesk, Freshservice, Freshsales) are also listed separately with their own detailed pricing and features.
Freshworks is the parent company behind a suite of cloud business applications, including Freshdesk (customer service), Freshservice (IT service management), Freshsales (CRM), Freshchat (messaging), and Freshmarketer (marketing automation).
Freshworks products do not currently offer a free-forever tier. Each product offers a free trial instead — for example, Freshsales CRM has a 21-day trial and Freshdesk/Freshservice have 14-day trials — after which a paid plan is required.
Pricing varies by product: Freshsales CRM starts at $9/user/month, and Freshdesk and Freshservice both start at $19/agent/month (billed annually), scaling up through Growth, Pro, and custom-priced Enterprise tiers.
Freshworks Inc. (NASDAQ: FRSH) is headquartered in San Mateo, California, and was originally founded in 2010 in Chennai, India as Freshdesk before being renamed Freshworks in 2017.