Frontdesk is an AI receptionist for calls, SMS, chat and email with a built-in CRM. Plans start at $79/month billed annually, with a 7-day free trial.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Frontdesk, branded as My AI Front Desk, is an AI receptionist platform for businesses that struggle to keep up with calls, texts, emails and web inquiries. The core product is a voice agent that answers every inbound call 24/7, qualifies the caller and books an appointment.
Around that agent sits a wider set of tools: a web chatbot, SMS and email agents, an AI-native CRM, tickets, a calendar, forms and reporting. The company is based in New York City and says more than 10,000 businesses use it.
Setup starts with a business website. According to the vendor, the platform reads the site and documents, builds a knowledge base and drafts playbooks and guardrails. It then connects a calendar and CRM. The company says agents are tested against thousands of simulated conversations before they speak with real customers.
Each call, text, email and chat becomes structured data, including intent, timing, sentiment and custom fields. This data feeds one memory profile per customer. When a field changes, Frontdesk can trigger a follow-up call, a booking, a CRM update or a handoff to a human.
The voice receptionist handles inbound calls and can transfer to staff. The web chatbot learns from a site URL, matches the brand's colors, installs with one line of code and lets a team take over a conversation with one click. Conversations can also run over SMS, WhatsApp, email, Facebook Messenger and Instagram DMs.
Outbound calling and sequence automations send reminders, renewal offers and re-engagement messages. The CRM updates itself from conversations, and tickets are created and routed from calls. Playbook steps are logged for QA, and the company lists HIPAA compliance with signed BAAs.
Frontdesk is an AI receptionist platform that answers calls, texts, emails and web chats for a business. It qualifies leads, books appointments and updates a built-in CRM. It also offers outbound calls, SMS and email sequences, tickets and dashboards.
The Business-in-a-Box plan costs $99 per month, or $79 per month billed annually. It includes 200 voice minutes, 100 chatbot conversations and 400 SMS messages. Partner / Enterprise pricing is custom.
Yes. The site offers a 7-day free trial on Business-in-a-Box and says no credit card is required to start. Included trial usage depends on the chosen plan or written offer, so the trial terms should be reviewed.
Usage beyond the plan is drawn from overage credits at $0.01 each. Voice costs 25 credits per minute, SMS 4 per message, chatbot 5 per conversation and form submissions 4 per lead. Auto-reload adds 1,000 credits for $10.
It connects to thousands of apps through Zapier and supports webhooks. The chatbot books through Google Calendar and Calendly. The site also lists integration pages for Yardi, RealPage, AppFolio, Entrata, Buildium, Shopify, WooCommerce, Klaviyo and several therapy practice tools.
It suits small and mid-sized businesses that miss calls or struggle to follow up on leads. The site's case studies focus on property management, real estate and retail, with others in therapy and restaurants.
The site lists HIPAA compliance with signed BAAs, encryption in transit and at rest, and strict access controls. It also offers deploying models on a customer's own infrastructure. Buyers handling health data should confirm the details with the vendor.
Yes. It supports automated outbound calls, SMS and email sequences. The Business-in-a-Box plan has a hard cap of 20 outbound calls per day, and higher volumes are handled through custom Enterprise plans.