Gist combines live chat, inbox, email marketing, automation and CRM. Free tiers; paid plans from $19/month. Read features, pricing and pros and cons.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Gist is an all-in-one customer platform that combines live chat, a shared team inbox, a knowledge base, chatbots, email marketing, marketing automation, forms, a CRM and a meeting scheduler. The company describes it as a central source of truth across the customer journey, covering marketing, sales and support in one app.
Gist says more than 15,000 businesses use it and that it replaces 8+ separate tools for the price of one. The site lists a 4.8/5 rating based on 800+ reviews on Capterra, G2crowd, TrustRadius and Product Hunt. These figures come from Gist itself and were not independently verified.
Gist Messenger is added to a website, product or app and handles chat, messages and bots. Conversations from chat, forwarded email, Facebook and Twitter land in a team inbox, where teammates can assign conversations, leave notes, mention colleagues and use saved replies. Chat history is saved so customers can return on any device.
On the marketing side, contacts are stored with company records, tags and segments, and site activity is tracked through events. Forms and popups capture leads, emails go out as broadcasts or drip campaigns, and a visual automation builder sends follow-ups across channels. Meetings sync with Google Calendar and Office 365 Calendar.
Support tools include live chat, a collaborative inbox with collision detection, 44+ supported languages in the Messenger, a public knowledge base with article ratings, automated chat triggers, a lead qualification bot and custom chatbots. An add-on Support Bot lets AI answer questions that are asked repeatedly.
Marketing tools include a visual email builder, templates, conditional content, drip campaigns, a multi-step automation builder with 100+ pre-built templates, automatic event tracking, e-commerce integrations and abandoned cart series. A CRM with a drag and drop deal pipeline, tasks and a meeting scheduler covers sales.
Gist is an all-in-one platform that combines live chat, a team inbox, knowledge base, chatbots, email marketing, marketing automation, forms, CRM and meeting scheduling. It is aimed at small and growing businesses.
Support costs $0, $29 or $99 per month. Marketing costs $0, $19 or $29 per month for 1,000 contacts. The All-in-One Bundle costs $0, $48 or $128 per month. Prices rise with contact count, so check the pricing page for current rates.
Yes. Support, Marketing and the bundle each have a Free Forever tier, and the site says the free plan covers 2 users with no credit card required. The features page also mentions an unlimited 21 day free trial, and paid tiers offer a free trial button.
Gist suits small businesses, founders, support teams, marketers and sales teams that want chat, email campaigns and a basic CRM in one tool. Reviews on the site come mostly from small business users.
Gist lists integrations with Zapier, WordPress, WooCommerce, Stripe, Segment, Google Calendar, Zoom, Facebook, Make and Google Analytics, among others. Salesforce and Hubspot integrations are included on Premium plans.
Yes. Gist Messenger provides live chat on websites, mobile and in apps, and a shared team inbox handles chat, email, Facebook and Twitter conversations. A public knowledge base is available from the Professional support tier.
Yes. Gist offers iOS, iPad OS and Android apps for managing conversations and collaborating with the team. They are included on all plans, including Free.
The site positions Gist for small businesses, offers free tiers and low-priced paid plans, and quotes reviewers who call it a good balance of features and simplicity. Very large teams may want to compare it with specialist tools.