Help.center review: AI knowledge base, chatbot and shared inbox for support teams. Free plan, paid from $19 per seat/month or $99/month flat for the team.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Help.center is an AI-first customer support platform that combines a public knowledge base, an AI chatbot, AI-powered search and a shared team inbox. Each customer gets a branded site at yourcompany.help.center, and the same content can power a chat widget embedded on a website or inside a product dashboard. The company says it is trusted by more than 1,000 businesses.
The product is aimed at companies that want customers to resolve questions on their own before opening a ticket. Help.center uses OpenAI models to generate answers from the help content, and when the AI cannot answer, customers can escalate to the team by email. Hosting is on AWS in the EU region, according to the site.
The AI builds its knowledge from three sources: published help articles, custom AI FAQs and connected websites. Every time an article is published or updated, the AI learns from it with no manual training. When a customer asks a question in the search box or chat widget, the system scans the content and writes a short answer in plain language, citing the source article.
Teams stay in control of what the AI says. The dashboard shows every AI conversation, including answers that users reported, and staff can improve a reply by editing an article or adding more information. When the chatbot cannot resolve an issue, the conversation moves into a shared inbox where tickets can be assigned, discussed internally and resolved.
Help.center lists a broad set of capabilities. The AI chatbot and AI search answer in the customer's language, and content gap detection analyzes conversations to suggest which articles to write next. A WYSIWYG editor, SEO-friendly and mobile-friendly pages, custom colors and logos, and an option to remove branding shape how the knowledge base looks and ranks.
Several features target AI-era workflows. Help.center supports llms.txt and Agent Skills so AI assistants can read and search the help center, and articles can be created, updated and published through Claude, ChatGPT or another assistant using the Help.center API. A Slack integration sends notifications for new tickets, replies and discussions, and one-click import covers Intercom, Zendesk, Freshdesk and Crisp.
Help.center is a knowledge base solution powered by AI that helps customers get instant answers. Businesses get a yourcompany.help.center site with AI search, and can add an AI chat widget to their own website.
Help.center has a Free plan at $0 per month, a Business plan at $19 per seat per month, and an Unlimited plan at $99 per month for the entire team. AI usage above the monthly limit is charged at $0.01 per answer.
Yes. Creating a yourcompany.help.center knowledge base is free, and the Free plan includes 50 AI answers per month. The site says teams can upgrade if they need more AI usage and more powerful features.
Yes. Help.center imports existing help articles from Intercom, Zendesk, Freshdesk and Crisp in one click. The company also offers help with importing by email.
Yes. You can change yourcompany.help.center to a custom domain such as help.yourcompany.com, or host the help center at a sub-folder like yourcompany.com/help. The domain is set in the dashboard with DNS configuration.
Help.center uses OpenAI models to create an AI from your knowledge base. It learns from help articles, custom AI FAQs and connected websites, and generates answers when customers ask questions.
Servers and databases are hosted by AWS in the EU region. The company notes that data may be processed outside the EU by AI providers like OpenAI if you use the AI features.
Yes. When the AI cannot help, conversations move into a shared inbox where teams can reply, assign tickets to teammates, hold internal discussions and track AI and human conversations. Slack notifications are also available.