HelpCenter.io builds branded help centers with grounded AI answers and an in-app AI Widget. Flat pricing from $29/mo with a 14-day free trial.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
HelpCenter.io is knowledge base software for publishing a branded, searchable help center on your own domain. The company describes it as one source of truth that a help center, FAQ sections, an in-product widget and AI assistants all answer from. It focuses on the knowledge base alone.
There is no ticketing, no CRM and no per-agent pricing, which the company says is intentional. The site reports that more than 300 teams use it, and a ChargeNode case study cites a 73% self-service resolution rate.
Setup has three steps. Create an account on a 14-day trial, choose whether the help center lives on a HelpCenter.io subdomain or a custom domain with SSL, then add categories and articles and style the site to match your brand.
Articles are written once and reused. The help center, FAQ sections, the AI Widget and AI answers all draw from the same content, so a fix appears everywhere. AI answers are composed only from published articles and each links to its source.
The visual editor shows live previews for desktop, tablet and mobile, and the AI Theming Agent reads a website to propose light and dark themes. The article editor offers drafts, version history, Markdown shortcuts, images, video, code blocks, tables and callouts, with categories, tags and drag-and-drop ordering.
The AI Widget adds search, articles and answers from one script and suggests help that fits the page. Dynamic FAQ sections show the same answers on pricing pages and partner sites. Visibility can be public, password-protected or private per help center, category or article.
HelpCenter.io is knowledge base software for publishing a branded, searchable help center. It also offers an AI Widget, grounded AI answers, FAQ sections and MCP servers for AI assistants. It does not include ticketing or a CRM.
Plans are Bootstrap at $29/mo, Growth at $119/mo and Catalyst at $179/mo, each priced per help center rather than per agent. A yearly option is said to save 26%. Prices exclude VAT for the EU.
Yes. Every plan starts with a 14-day free trial that does not require a credit card. The pricing page does not list a permanent free plan.
Yes. Search can return AI answers composed only from your published articles. These are included on Catalyst and available as a $29/mo add-on on Bootstrap and Growth. The AI Widget, FAQ sections and AI Theming Agent are on every plan.
The site names Intercom, Zendesk, HubSpot and Front for finding and sharing articles. Its MCP server works with Claude, ChatGPT and other MCP clients that support remote servers with OAuth.
Yes. A custom domain with SSL is included on every plan. Growth and Catalyst can also host the help center at yoursite.com/docs.
It suits small teams that want a polished help center without per-seat costs. Bootstrap fits a solo owner, and Growth covers up to 10 team members. Teams that need ticketing or live agent workflows will need other tools alongside it.
Growth and Catalyst annual plans include free migration of structure, articles and images. The site also says Zendesk articles can be imported in one pass.