Intavia is a managed AI receptionist for inbound and outbound calls, bookings and follow-ups at healthcare practices. Plans start at £249/mo.
Researched and fact-checked by Bartu Cavusoglu · Updated October 26, 2026
Intavia is AI receptionist software that answers inbound calls, handles bookings and follow-ups, and runs outbound calls for appointment-led businesses. Its homepage positions it for modern healthcare practices, with dedicated sections for aesthetics, allied health and dental.
It is sold as a managed service rather than a tool to configure alone. Intavia sets up the receptionist, connects it to the practice's PMS or CRM, and keeps optimizing it as needs change. Staff stay informed through a management platform covering conversations, tasks, analytics, outbound campaigns and practice policies.
Onboarding follows five steps: an exploration call, a business workshop, a live demo and feedback session, integrations with testing and QA, and launch. During the workshop, Intavia learns the practice's workflows, services, policies and preferences. The company says full setup typically takes 30 to 60 days.
Once live, the receptionist answers with the practice's greeting, checks real availability and books, moves or cancels appointments in the connected system. Calls outside the practice's rules are transferred, or the details are captured as follow-up tasks. Each call produces a recording, transcript and summary that staff can review in the platform.
On inbound calls, Intavia handles routine questions such as hours, services, pricing, cancellation policies and parking, plus new bookings, reschedules, availability checks and waitlist management. Sensitive calls, including post-treatment concerns, complaints, billing escalations and emergencies, are routed to the right person. New enquiries are treated as leads, with contact capture, qualification and CRM updates.
Outbound workflows cover appointment reminders, no-show follow-ups, rebooking prompts, lead follow-up, deposit and balance reminders, membership renewals, aftercare check-ins and review requests. Practices choose which campaigns to run, and calls use approved wording.
The platform adds a task board with board and list views, analytics on call outcomes, practice policies and multi-location support.
Intavia is AI receptionist software that answers inbound calls, handles bookings and follow-ups, and makes outbound calls for appointment-led businesses. It is positioned for healthcare practices such as dental, aesthetics and allied health. It is delivered as a managed service.
Plans start at £249/mo for Lite with 550 minutes. Essential is £349/mo, Growth £749/mo and Scale £1,249/mo, with Enterprise on custom pricing. Additional minutes cost between £0.45 and £0.54 per minute depending on the plan.
No free trial or free plan is listed on the pricing page. Prospective customers can book a free demo or a free consultation call. Setup includes a live demo and a quality review before commitment.
Listed integrations include Dentally, Cliniko, PPS, PracticeHub, Cal.com, Calendly, Phorest, GoHighLevel, Copilot CRM and Airtable. Intavia says it can scope custom integrations for other systems during setup.
Full setup and onboarding typically takes 30 to 60 days, depending on workflow complexity and custom integrations. The process covers an exploration call, a business workshop, a live demo and feedback, integration testing and QA, and launch.
Lite answers calls, captures what happened, creates follow-up tasks and escalates when needed, but staff complete bookings and system updates manually. Connected plans handle booking, diary and CRM actions directly in the practice's systems where configured.
Yes. Intavia can answer after-hours calls, follow routing rules, capture missed-call details, and transfer urgent or sensitive calls to the right team member or emergency line where configured.
Multi-location rollouts are scoped around call volume, systems and each practice's workflows, and many teams start with one site. Intavia describes its data handling as GDPR-ready and publishes legal documents, including a DPA, at docs.intavia.ai/legal.